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Full Service Digital Agency – Creative Design, Web Design, Marketing, AI & Automation Australia
Our Offices Victoria: Mornington, 3931 New South Wales: Surry Hills, 2010 T: +61 3 5975 6548 T: +61 2 9188 0130
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Online Paid Advertising

Scale Your Australian Business with Data-Driven Paid Ads

Google Ads and paid social that focus on better leads and sales.

Grendesign is a Google Ads and paid advertising agency for businesses in Melbourne, Sydney and across Australia. We plan, manage and improve campaigns around your offer, audience and available budget. Give suitable customers a clear next step, then use tracking and sales feedback to understand which enquiries and sales the work supports.

Campaign management from $499 + GST a month. Advertising spend is separate. New-account setup starts at $950 + GST.

Grendesign’s top-hat quokka presenting on a miniature campaign stage

Google Ads management focused on useful enquiries.

We look at who sees your ads, what the message promises and where people go next. Then we improve the weak spots and use your sales feedback to focus on leads your team can turn into sales.

01

Start with the leads and sales you want

Focus on the customers and work you want more of. Their needs shape the offer, targeting and what counts as a worthwhile lead.

02

Put your budget where buyers are

Use Google Search to reach people looking for a solution, or paid social to introduce an offer to suitable audiences. Choose around demand and budget.

03

Give people a reason to click

Make the offer clear and give people a reason to act now. Test the copy or audience to learn what gets a useful response.

04

Make the next step easy

Help people find what the ad promised. Our landing-page recommendations focus on the information, trust and next step someone needs before becoming a lead or making a purchase.

05

Understand what the numbers are telling you

Check which actions your tracking records, from form submissions to purchases. Know which results need a closer look with your sales team.

06

Learn from the leads and sales

Use campaign results and sales feedback to choose the next test. See which messages attract suitable leads and support sales and where the campaign needs attention.

Google Ads or Meta ads: where should you start?

Google Search can reach people already looking for what you offer. Facebook and Instagram ads can introduce an offer to suitable audiences through targeting and creative. We consider available demand, the buying process, your landing page and the budget before recommending a channel. Your package and proposal confirm which platform and campaign types are included.

Support enquiries with email follow-up and B2B marketing.

Choose the platform around your customers and budget.
Help leads reach the right person.HubSpot
SalesforceZohoActiveCampaignmonday.com

Work with your chosen CRM and give your team a clearer follow-up process. Setup, integrations and software costs are quoted separately.

From first glance to next step.

A clear offer, recognisable creative and somewhere useful to go after the click.

Education and family learning

TinySprout

TinySprout Education & family learning

Spark interest. Answer the practical questions.

Playful imagery introduces the learning programme. Clear information helps interested families decide whether to take the next step.

Compare advertising packages
Fashion and collection launches

Maison Éloi

Maison Éloi Fashion & collection launch

Keep the collection recognisable wherever it appears.

Carry the collection's visual identity through each placement, with a focused destination for people ready to explore.

Compare advertising packages
Homes and architectural design

Monoform

Monoform Luxury homes & qualified enquiry

Give the right buyers a reason to look closer.

Lead with the architecture, explain the design approach and make it easy to start a considered conversation.

Compare advertising packages

One campaign idea. A clear message in every format.

See how the imagery, offer and call to action work together across different placements.

What changed for these clients.

Client work across search, websites and campaigns.

01
300%increase in leads
From 26 to 104 leads in 6 months.05210426 leads26Earlier104 leads104Latest
From 26 to 104 leads in 6 months.

Beachstone Homes

From 26 to 104 leads in 6 months.

Website conversion improvements, SEO, a search-led content plan and a home-build readiness assessment, supported by optimised advertising.

Website refresh · SEO, AEO & GEO · CRO · Content strategy · Lead generation

View case study
02
89%AI Search Health score

Grendesign reports: first AI citations and new EAP business

Watkins Therapy Group

89% AI Search Health score.

Website, search and content improvements supported the enquiry journey, first AI citations and a larger EAP client.

Website UX & CRO · SEO, AEO & GEO · Content strategy · B2B EAP leads

View case study
03
205tracked lead conversions in one month
Tracked lead conversions: September 2025 to April 20260102.5205Sep: 0 conversions0SepOct: 0 conversions0OctNov: 17 conversions17NovDec: 9 conversions9DecJan: 9 conversions9JanApr: 205 conversions205Apr
Tracked lead conversions: September 2025 to April 2026

B2B professional services

205 tracked lead conversions in one month.

Search, campaigns, a quiz and automated follow-up supported enquiries.

SEO · Quiz lead magnet · ABM · Targeted campaigns · Automated nurture

View case study
What should your advertising help you achieve?

Tell us which customers you want to reach, what you sell and what makes a lead worth pursuing.

Discuss my advertising
Advertising Budget & Break-even Planner

Work out what your advertising needs to pay for.

Your budget has two main parts: the amount paid to the ad platform and the fee for managing the campaign. Setup, extra creative or tracking work may add to the total.

For example, $1,500 in monthly media spend plus Search Focus at $499 comes to $1,999 before GST and any agreed extras. New-account setup adds from $950 + GST once. Use your own sales margin and conversion rates to decide whether that spend makes sense.

A smaller budget is easier to assess when it covers one offer, one market and one channel. The media limits below are package ceilings, not minimum spends or recommended budgets.

See how many sales and leads your proposed budget would need to cover its campaign costs. Change the inputs to test a different plan.

  • See your break-even result before sharing contact details
  • Check the assumptions behind your budget
  • Request the full report with three next steps and a printable copy

Free to use. No payment or account required. Contact details are needed only for the full report. Marketing emails are optional.

6 Inputs · One Clear Scenario

Use monthly figures excluding GST. Include variable delivery costs when calculating your contribution margin. Enter management and other campaign costs separately. The starting values are examples. This calculation uses the first sale and excludes repeat revenue and fixed overheads.

Google Ads and paid advertising management packages.

Allow for the management fee, media spend and any agreed setup or production work. Media spend pays the advertising platform; the management fee covers the defined work in your package.

Start with one focused Google Search campaign, test more on one platform or coordinate up to two channels. Compare the actual work and management fee below.

All prices are in AUD, excluding GST. Advertising spend, third-party software and agreed extra production are separate.

Cancellation notice: 1 month for monthly billing.

Search Focus

One offer. One market. A focused Google Search campaign.

$499
+ GSTper month

$499 + GST billed monthly in advance.

  • Manages up to $2,500 in total monthly media spend, paid separately to Google.
  • One Google Search account and one campaign
  • Up to three ad groups for one offer and market
  • Keyword research, search-term reviews and exclusions
  • Launch copy for up to two responsive search ads per ad group
  • Twice-monthly optimisation reviews and a weekly budget check
  • Monthly report with written next steps
  • Basic conversion-tracking review; implementation scoped at setup
Discuss Search Focus

Connected Campaigns

Coordinate campaigns across two channels and review lead quality with your team.

$2,200
+ GSTper month

$2,200 + GST billed monthly in advance.

  • Manages up to $15,000 in total monthly media spend, paid separately to the platforms.
  • Up to two platforms and four campaigns in total
  • Up to ten search ad groups and social ad sets combined
  • Up to eight static creative adaptations from supplied assets
  • Weekly optimisation and up to two prioritised tests each month
  • Remarketing where consent and audience size allow
  • Monthly lead-quality review with your sales team
  • Monthly report and a 45-minute review
  • A quarterly strategy review in place of that month's meeting
  • Improvement recommendations for up to two existing landing-page URLs each month; implementation is separate
Discuss Connected Campaigns

New-account setup starts at $950 + GST and is quoted before acceptance. Pay media spend directly to the platforms through your business accounts. Larger budgets or work outside the package limits need an agreed quote. Quarterly and annual fees are prepaid. Compare the total payment and cancellation notice before choosing.

Work that needs a separate quote

Media spend and third-party subscriptions or credits are separate. So are original filming, photography, animation, bespoke illustration and new landing-page builds.

Know exactly what your package covers.

Your proposal confirms the campaign limits, fees, responsibilities and any extra work before you commit.

How the campaign allowances work

Campaign, ad-group and ad-set limits are the totals managed at the same time. A new campaign uses an available slot or replaces an existing one, unless extra work is agreed.

One static adaptation uses one supplied asset and message in one placement size. Extra sizes, new concepts or materially different messages use another allowance. We confirm the counting method in your proposal.

Search Focus includes the launch ads listed above. Ongoing optimisation edits those ads; it does not include unlimited new versions. Channel Growth includes one prioritised test per month. Connected Campaigns includes up to two. Tests depend on sufficient data, platform options and approved assets.

Budget checks and optimisation take place on Australian business days at the package's stated cadence. Real-time supervision is not included.

Tracking and landing-page work

The conversion-tracking review covers up to three agreed lead or purchase events using existing tags. New tags, consent configuration, server-side tracking, CRM or offline imports and call-tracking setup are scoped before implementation.

Channel Growth includes recommendations for one nominated landing-page URL per month. Connected Campaigns includes up to two. Page design, development and implementation are separate.

Revisions and approval

One consolidated revision round is included for each deliverable or flow. Send one collated set of changes against the agreed brief. Corrections to our errors do not use your revision allowance. A new direction or extra asset needs an agreed scope.

Nominate one decision-maker and use the dates in the agreed calendar. Please aim to return consolidated feedback within three business days. Silence is not approval. If feedback or assets arrive late, we'll confirm a revised schedule.

What your team supplies
  • Business-owned accounts and role-based access; never send passwords through intake forms
  • Accurate offers, prices, availability, brand files and usable source imagery or footage
  • Permission to use supplied photos, testimonials, personal data and mailing lists
  • Qualified approval for regulated or specialist claims
  • A functioning website, active account billing, accurate stock or feed information and a sales/support contact
  • An approved media-spend ceiling, target regions, offer and launch assets
  • Privacy and consent information, a working landing page and a person responsible for sales follow-up
  • Timely feedback on lead quality
  • Approval for external tools, media spend and extra work before costs are incurred
Work that needs a separate quote

Media spend and third-party subscriptions or credits are separate. So are original filming, photography, animation, bespoke illustration and new landing-page builds.

Shopping feeds, Performance Max, extra brands or markets, translations and platforms outside your package need their own scope. Daily sales follow-up, customer support, legal policy advice, account-reinstatement projects and platform charges are not included.

Included technical changes use existing CMS fields, approved plugins and native platform controls on the nominated assets. Custom code, custom schema, template rebuilds, new integrations, checkout changes, migrations, hosting repair, malware cleanup and accessibility-remediation projects are outside the package. Complex issues receive a prioritised brief and separate scope. Changes affecting site behaviour need agreed testing and rollback.

Unsure which package fits?

Tell us your offer, target market and proposed media budget. We'll confirm the right scope and total service fee before you commit.

Billing and cancellation
Monthly billing requires one month's written notice. Quarterly billing requires two months. Annual billing requires four months. Notice runs from the day it is received.

Service continues until the effective end date, and fees are charged only through that date. Prepayment for time after that date is refunded at the agreed discounted rate, without a cancellation penalty. Statutory rights remain unaffected.

For Google Ads, we recommend planning for six months and reviewing progress after month one. This is a planning recommendation, not a minimum commitment or a promise of results.

Clear cancellation termsGoogle Ads: 6 months recommendedWritten notice requiredRead advertising service terms

What clients say about working with us.

Feedback on our marketing, website design and ongoing support.

Beachstone Homes

We’ve worked closely with Grendesign over the past few years across branding, marketing strategy, and digital assets, and the experience has been excellent! Their team has a strong understanding of both design, SEO and marking strategy, which makes their advice practical and effective. Communication is clear, deadlines are met, and the quality of work consistently reflects a high standard. Highly recommended!
Alexander FarmerSales and Estimating Manager, Beachstone HomesView source

Watkins Therapy Group

We love Grendesign. They have supported our business from the beginning and have made our lives so much easier with our website and design needs. We would not be where we are without them. Thank you for your ongoing support!
Benjamin WatkinsFounder, Watkins Therapy GroupMore client feedback

ON Q Recruitment

We had the pleasure of working with Athufa for over three years. She completely transformed our marketing and taught us so much along the way. She showed me firsthand how the right strategy can take a business to the next level.
Catherine O’MahonyCEO / Founder, ON Q RecruitmentMore client feedback

Sentral

Athufa Mariff was a core member of the Sentral marketing team, leading the strategic customer engagement program to unlock new markets through innovative, customer-focused initiatives. Athufa is a skilled B2B marketer with deep expertise across a variety of traditional and digital channels and marketing platforms. She consistently puts the customer at the heart of her campaigns, leveraging insights to create compelling reasons for engagement both digitally and in person. I have no hesitation in recommending Athufa to prospective clients.
Andrew GlennHead of Marketing, SentralMore client feedback

Mac Events Co

The team at Grendesign are an absolute delight to work with. They have recently completed our rebrand and new website build, for our festival 'VineHop' and we could not be happier with the end result, they have completely nailed the brief! The branding is fun and vibrant and the website not only looks great, but is easy to navigate and offers a great user experience! Thanks Gren, we look forward to the next project with you!

Merian Books Pty Ltd

We have been fully satisfied with their assistance and professionalism.

Grendesign delivered a high-quality website and provided exceptional support services. Their team was highly responsive, communicative, and professional throughout the collaboration. Moreover, they were willing to answer any additional questions and provided further explanations.

Kate HortonDirector, Merian Books Pty Ltd

Western Port Biosphere Foundation

Grendesign is creative, kind, and responsive.

Grendesign delivers beautiful products, and the client has received positive feedback from their board and supporters. The team patiently educates the client on Google Analytics 4, and their project management approach is good. Grendesign's creativity and responsiveness have also stood out.

Jessica BradyComms & Engagement, Western Port Biosphere Foundation

Helix Alltrack

Grendesign's customer service felt very high and personable.

Grendesign's efforts exceeded the client's expectations with the design work, leading to a new website redesign project. The team was highly responsive and attentive to the client's needs. Moreover, Grendesign's personable approach and high-quality deliverables were hallmarks of their performance.

Ben PrestDirector, Helix Alltrack

Calibre Entertainment

We couldn’t be happier with the result of Calibre’s logo redesign and flyer. Michael & Grendesign were incredible to work with though the whole process – from the first call to the end product. Always creative, full of wisdom & ready to collaborate to see that our vision came to life – they really took all our ideas to the next level. The brand is in such a better place now and I’m very grateful to the team.
Calibre EntertainmentView source

Cynthia Walsh

Working with Grendesign has been such an amazing experience for us. From the get go, they were understanding and detailed. The work they delivered was truly incredible. It was above and beyond what we were expecting!
Cynthia Walsh

Andy Griggs

Professional and friendly is a hard blend, but these guys do it well. Felt like dealing with friends when i got some logos and a website done. Highest recommendations!
Andy Griggs

Nexus Planning

I have had the pleasure of working with Grendesign in the development of the logo, website, social media platforms, business cards, letterheads and signage for my business Nexus Planning. I was extremely happy with their designs, the quality and pricing of their work and the service provided by all staff that I interacted with. They have also been very responsive to all queries that I've had. I can't recommend them enough.
Anthony MatthewsDirector, Nexus PlanningClient website

Bianca

Grendesign has been looking after all aspects of getting our business re-branded after we changed our business name. They have made the process easy to understand and communication with their whole team has been extremely clear and consistent. I would 100% recommend this company to anyone looking for graphic/web design and marketing services.
Bianca

Emergency Services Property Advisors

Grendesign Rock!!! Referred to me by a friend who had used them when launching their business, Grendesign lived up to all expectations and more. Everyone was available at all times and nothing was a problem, no matter how many questions & changes I had. Grendesign hit the brief straight off and I would highly recommend them to anyone looking for quality work by a boutique design company that still believe in personal service. Thanks Grendesign, you made this an enjoyable process.
Luke LawlorFounder and Director, Emergency Services Property AdvisorsCommunity page

The Ranch Mornington Peninsula

Grendesign did a great job creating a 12 month marketing strategy for our business. From the initial consultation through to presenting the final strategy, the process was easy. The team was understanding of our business needs and were flexible and professional along the way. The final marketing strategy reflected this. I highly recommend.
Jodi NearyThe Ranch Mornington PeninsulaView source

From your first conversation to the first campaign.

01

Tell us what needs to improve

Share your offer, audience and budget. If you're already advertising, tell us what's working and where you're losing confidence.

02

Check the proposed work and costs

Review the campaign scope, management fee, setup and terms in your private proposal. We confirm timing with you.

03

Share access and approve the launch

Invite us into your accounts. Supply the agreed assets, confirm tracking requirements and approve the campaign before it goes live.

04

Review the leads, sales and next steps

Your sales feedback helps us review lead quality and sales outcomes and decide which changes to test next.

Google Ads and paid social: your questions answered.

Start with cost, fit and what happens next. The remaining questions cover campaign work, measurement and the practical details.

What does paid advertising management cost?

Search Focus is $499 + GST a month, Channel Growth is $999 + GST and Connected Campaigns is $2,200 + GST. These are management fees. Media spend is separate, and new-account setup starts at $950 + GST. The package section shows each allowance and upfront billing option.

How much should we allow for advertising spend?

Choose a media budget using your sales margin, likely click costs and conversion assumptions. Start with one offer and market if funds are limited. The public planner helps test the numbers. Package media caps are $2,500, $5,000 and $15,000 per month; they are not minimum spends.

Should we start with Google Ads or Facebook and Instagram ads?

Choose around available demand, customer behaviour and budget. Search Focus covers Google Search; Channel Growth covers Google Search or Meta. Your proposal confirms the campaign scope.

What does the $499 + GST package include?

One Google Search campaign with up to three ad groups for one offer and market. It includes keyword research, agreed launch copy, weekly budget checks, twice-monthly optimisation reviews and a monthly report. Tracking implementation and media spend are separate.

Is this suitable for our business?

It suits businesses with a clear offer, a usable landing page, an approver and the capacity to follow up leads. We can manage the agreed work directly or support your marketing team. Tell us what you're selling and what a valuable lead looks like.

How long before we can judge the results?

For Google Ads, we recommend a six-month planning period with a review after month one. Spend, conversion volume and the buying cycle affect how quickly useful evidence appears. This is not a minimum commitment or a platform learning requirement.

Which costs sit outside the management fee?

Media spend, third-party software and agreed setup are separate. Extra creative production, new landing pages and tracking implementation may also need a quote. We confirm the work and costs before you accept.

Can you guarantee a number of leads or sales?

No. Demand, competition, your offer, sales follow-up and platform changes affect results. We commit to the agreed campaign work and reporting. We use forecasts to test a plan, not promise an outcome.

How will we know whether the ads are worthwhile?

Review campaign costs alongside recorded conversions, lead quality and sales feedback. Each package includes a monthly report and next priorities. Reliable lead and sales reporting depends on tracking, access and accurate follow-up records; we'll explain any gaps.

What commitment and cancellation notice apply?

Written notice is one month on monthly billing, two months on quarterly billing and four months on annual billing. Notice starts when received. Fees apply only until the effective end date. Any prepaid time after that date is refunded at the agreed discounted rate without a cancellation penalty.

What does an advertising manager actually do?

Plans the agreed campaigns, prepares the ads, checks budgets, reviews performance and tests improvements. Your package defines how many campaigns, creative adaptations and reviews are included. The media budget pays the platform to display the ads.

Is there a setup fee?

New-account setup starts at $950 + GST. Tracking, account structure and launch requirements determine the quote. We review existing accounts before confirming whether setup or repair work is needed.

Can we advertise on more than one platform?

Connected Campaigns includes up to two platforms and four campaigns in total. More channels need enough budget, appropriate creative and an agreed scope. Adding a platform can also require setup work.

What happens if our media spend exceeds the package cap?

We agree the revised work and management fee before changing the scope. There is no automatic management-fee increase without agreement. Platform spending stays within your approved budget.

Can you help improve an underperforming Google Ads account?

Yes. With appropriate access, we can review campaign structure, search terms, tracking and available results to identify priorities. A detailed account audit, tracking repairs or a rebuild needs an agreed scope. We confirm the work and costs before making changes.

How soon could our campaign launch?

We confirm timing after checking account access, tracking, the landing page and approved assets. Platform review can also affect the date. We'll tell you what needs to be ready before launch.

Do you build landing pages?

Landing-page design and development can be quoted separately. Channel Growth includes recommendations for one existing URL each month; Connected Campaigns includes up to two. Those allowances cover advice, not implementation or a new website.

Do you make video ads?

Video production is separate. The listed creative allowances cover static adaptations using supplied assets where included. We agree filming, editing, licensing and production costs before starting extra work.

Can you manage Google Shopping or Performance Max?

Yes, with a separate scope covering feeds, assets, tracking and management. These campaign types are outside the listed packages. We check the products, available assets and conversion data before recommending them.

Can you advertise B2B services?

Yes. The campaign can focus on relevant searches, roles or organisations, depending on the platform and scope. Sales feedback is especially useful when a form submission may be weeks or months away from a buying decision.

Do you manage LinkedIn advertising?

We can scope LinkedIn when the audience, offer and budget fit. The work needs suitable creative, a lead follow-up process and agreed lead-qualification criteria. We'll consider it alongside other suitable platforms.

What is remarketing?

It means advertising to eligible people who have already used your website or engaged with your content. Consent, platform rules and audience size affect availability. Connected Campaigns includes it where those requirements can be met.

How do you reduce irrelevant clicks?

We review search terms, exclusions, locations, audiences and the offer. These checks help identify wasted spend and improve relevance. Some irrelevant clicks may still occur.

How often do you review campaigns?

Search Focus includes weekly budget checks and twice-monthly optimisation reviews. Channel Growth includes weekly performance and budget reviews. Connected Campaigns includes weekly optimisation. These checks take place on Australian business days; continuous human supervision is not included.

Can campaigns run outside business hours?

Yes, when the offer and response process suit it. Ad schedules should reflect buyer behaviour and your ability to follow up leads. After-hours customer support is outside these retainers.

Can you promote a launch, event or seasonal offer?

Yes. We agree the dates, creative and campaign slots first. The new campaign may replace an existing priority or need an additional quote. Early notice helps allow time for approvals and production.

What happens if the platform rejects an ad?

We investigate and make appropriate changes within scope. The platform decides whether to approve it. Account-reinstatement projects and legal policy advice are separate.

Can you help if our ads generate enquiries but few sales?

We use your sales feedback to understand which enquiries fit and where prospects drop out. That can guide changes to targeting, search terms, the offer and landing-page recommendations. Reliable lead tracking and prompt follow-up help us assess the issue; CRM work or page builds may need a separate scope.

What is a conversion?

An action recorded by a platform or analytics system, such as a form submission, phone action or purchase. It does not necessarily represent a unique person or customer. We agree which events matter before interpreting the numbers.

What does cost per lead mean?

Media spend divided by the recorded leads for the same period. Unless stated otherwise, it excludes management fees. Read it alongside lead quality and sales outcomes.

What is customer acquisition cost?

The defined acquisition costs divided by new customers won. Agree which costs are included, such as media, management, creative and sales costs, and use the same definition when comparing periods.

What does ROAS tell us?

Return on ad spend compares attributed revenue with media spend. It does not deduct product costs, service delivery, management or other expenses. Review profit and cash flow alongside it.

Can you track phone leads?

Where supported, we can agree call events or a call-tracking provider. Setup and software may cost extra. A tap on a phone number and a connected call are different events, so we'll label them separately.

Can you connect ad leads to our CRM?

Yes, subject to access and a separately agreed integration scope where needed. CRM connections and offline conversion imports may require setup. Your team remains responsible for accurate sales stages and outcomes.

How does the break-even planner work?

It uses your media spend, other campaign costs, first-sale revenue, contribution margin and conversion assumptions. From those inputs, it calculates the sales and leads needed to cover the entered campaign costs. The full report shows the method and assumptions.

Which margin should we enter?

Use the contribution margin after variable delivery costs, before the marketing costs entered separately. For a service, include variable fulfilment costs. Your finance adviser can help confirm the right costs if you are unsure.

Does the planner predict what we'll earn?

No. It calculates a scenario from the inputs you supply. Actual click costs, lead quality and sales conversion can differ. Use it to compare assumptions and decide what evidence you need from a test.

Can we use customer lifetime value in the planner?

The planner is based on the first sale. Repeat revenue needs its own assumptions about retention, delivery costs and timing. A separate lifetime-value model is better suited to that calculation.

How do we get started?

Choose a package to discuss, or tell us your goals and proposed media budget. We confirm the scope, send a private proposal and agree the first steps. Completing the planner does not start a paid service.

What happens during onboarding?

After proposal acceptance, nominate an approver, invite us into the required accounts and provide the agreed assets. We confirm the baseline, launch requirements, tracking scope and delivery dates with you.

What creative material do you need from us?

Current brand files, approved imagery, offer details, landing-page links and any usage restrictions. Please confirm you have permission to use supplied photos, testimonials and video. Additional production is quoted separately.

Do we own the advertising accounts?

Yes. Your business owns its accounts. Invite us through the platform's permission settings instead of sharing passwords. Access and handover follow the service terms.

Can we pause our advertising?

You can ask us to pause media spend. The management agreement does not pause automatically, because planning and reserved work may continue. Any retainer change needs written agreement.

What happens when the agreement ends?

Your accounts and data stay with you. We provide completed, paid deliverables and remove our access after the agreed handover. Platform restrictions and third-party licences may affect which assets can transfer.

Can you change the package to suit us?

Yes. We can agree a different delivery mix before you accept. Your proposal records the final scope, costs and responsibilities.

Can you work with our marketing team?

Yes. We agree who handles strategy, production, approval, implementation and reporting so responsibilities are clear. Tell us where you need extra support.

Are the fees in Australian dollars?

Yes. The listed service fees are in AUD and exclude GST. The proposal confirms the service total. Platform spend, software and agreed external production are separate.

How do quarterly and annual payments work?

Monthly fees are paid in advance. Quarterly prepayment saves 5% on the management fee; annual prepayment saves 10%. The package section shows the monthly equivalent and full upfront payment. Setup and third-party costs are not discounted.

What happens to a prepaid balance if we cancel?

Service remains payable through the applicable notice period. Any payment covering time after the effective end date is refunded at the agreed discounted rate, without a cancellation penalty. You are not charged for a whole extra quarter or year. Statutory rights remain unaffected.

How many changes can we request?

One consolidated revision round per deliverable or flow is included. Send one collated set of changes to the agreed brief. Our errors are corrected without using that round. New directions or extra assets need a separate scope.

When do you need our feedback?

We confirm deadlines in the delivery calendar and ask for consolidated feedback within three business days where possible. Delays may move the launch or delivery date. We'll communicate a revised schedule; silence is not approval.

Do unused monthly allowances roll over?

Not automatically. Late assets or approvals may move delivery dates, and we'll communicate the revised schedule. If we cause a delay, we agree a catch-up, credit or other fair remedy under the service terms.

Do you work with Melbourne, Sydney and interstate businesses?

Yes. We support businesses across Australia, including Melbourne, Sydney and the Mornington Peninsula. Most work can happen online. Travel and on-site work are quoted separately.

Can you support a business outside Australia?

We can discuss English-language campaigns elsewhere. Your proposal confirms currency, tax, time zones, access and local obligations. Translation and local legal review are separate.

How do you use AI in campaign work?

We may use AI to assist research, planning or drafts, with human review. Claims still need evidence. We consider sensitive information and your tool restrictions before choosing how to use it.

Can we add work during the month?

Yes, subject to capacity. We agree the extra work, fee and timing in writing first. Extra production, channels and urgent requests do not become part of the package automatically.

Should we invest in Google Ads or SEO first?

Google Ads can reach people already searching for your offer once the campaign is live. SEO improves the pages and technical foundations used to find your business in organic search. We consider demand, budget, timing and your website before recommending the first priority or a coordinated scope.

Ready to get more from your advertising budget?

Tell us what you sell, who you want to reach and what needs to improve. We'll help you choose a focused scope and confirm the costs before you commit.

Discuss my advertising
Grendesign’s running dog with pencil