We Help You Put Your Brand in Front of the Right Audience
Social media management that gives customers a reason to choose you.
Keep showing up, even when your team is flat out. We plan, write, design and publish social content that explains your value and gives customers a clear next step.
A social media marketing agency for Melbourne, Sydney, the Mornington Peninsula and businesses across Australia.
From $2,450 + GST a month, plus $850 + GST one-off onboarding.
Pomelo Kitchen · Food & lifestyle
16+Years of fresh ideas
9,438Projects completed
1,565Happy customers
100%5-star Google reviews
Social media marketing services with a clear purpose.
You have useful answers, experience and work worth sharing. We turn those into a content plan, so social media stops depending on whoever has time that week.
Be where your customers are. Facebook and Instagram, with additional channels available in the packages below.Facebook and Instagram
YouTube · Pinterest Google Business Profile
01
Reach the people you want to work with
Start with your audience and the questions they ask before buying. Give your content a clear job.
02
Show why your business is worth a look
Share useful advice, explain your offer and show the work behind it. Give people something more helpful than another announcement.
03
Make the next step easy
Point interested readers towards a relevant page, resource or conversation. Make sure they know where to go next.
04
Get the content out of your head
We turn agreed topics and your source material into captions, graphics and a publishing calendar suited to each channel.
05
Keep approval manageable
Review a planned batch through one nominated contact. Agreed deadlines and consolidated feedback keep publishing on track.
06
Learn from the response
Use customer questions and available response data to shape future topics. Choose the reporting support you need in your package.
What does social media management include?
We turn your experience, offers and customer questions into a planned content calendar. The agreed work can include captions, graphics, approved publishing and defined comment checks. Your package sets the channels, monthly content allowance and reporting support. Filming, video editing, paid advertising and additional production need their own scope.
Monthly plans are paid in advance. Quarterly and annual plans are prepaid for the full period. Savings apply to service fees. One-off onboarding: $850 + GST We begin with a 45-minute kickoff, a review of your selected channels and three competitors, content topics and tone. Onboarding includes up to four reusable branded templates and one consolidated revision to the setup direction. The onboarding fee is not discounted.
Budget for the full scope
Monthly reporting is included in Meta + Two More and available from $290 + GST a month for the other packages. Short-form video starts at $220 + GST per video. Filming, photography, paid advertising, creator fees and external tools are quoted separately.
How the monthly content is counted
Your allocation is the total number of original feed items across the agreed channels. A Facebook and Instagram cross-post uses one item. Rewriting it for another included platform does not increase the original allocation.
One feed item includes a caption of up to 200 words and either one static graphic or a carousel of up to five slides. One story frame is a static screen adapted from approved monthly content.
Reels and video editing are separate. TikTok and YouTube need suitable, publish-ready video from your team or separately agreed editing.
Meta Essentials leaves comments and messages with your team. Meta + LinkedIn includes comment checks and flagging, with replies and DMs handled by your team. Meta + Two More includes the weekday response allowance above. Complaints, refunds, sensitive issues and sales decisions go to your nominated contact.
Only Meta + Two More includes monthly reporting. Meetings beyond the kickoff are included only where stated in your proposal.
Feedback and approval
Each monthly batch includes two consolidated revision rounds. Send one collated set of changes per round, through your nominated approver. Corrections to our errors do not use a revision round.
Please aim to return feedback within three business days. Your calendar sets the actual deadlines. We need your approval before publishing. If assets or feedback arrive late, we'll agree a revised schedule. A new direction or extra content is quoted before work begins.
What we need from your team
Business-owned accounts with role-based access
Your brand files, usable images and publish-ready video where needed
Accurate offers, prices, dates and details about your work
Permission to use supplied images, testimonials and other material
One approver and a contact for enquiries, complaints and sensitive decisions
Qualified approval for regulated or specialist claims
Working account access, website pages and any required subscriptions
Work outside the packages
Shoots, filming, video editing, advanced animation, original illustration and a new brand identity are separate projects. The same applies to resource production, landing pages, paid campaign management, advertising spend and email or CRM work.
Creator and UGC fees, products, postage, travel, licences and external tools are additional costs agreed before work starts. Weekend or public-holiday moderation, live crisis response, customer service, orders and refunds are outside these packages.
Website development, integrations, migrations, hosting or security repairs and accessibility projects need their own scope.
Unsure how much content you need?
Tell us which channels you're using and what's hard to keep up with. We'll recommend a scope and confirm the fee before you decide.
Billing and cancellation We recommend three months to establish a content rhythm and review the response. This is a planning recommendation, not a minimum term.
Written cancellation notice is one month for monthly billing, two months for quarterly billing and four months for annual billing. Notice starts when received. You pay for service through the effective end date. Any prepaid amount beyond that date is refunded at the agreed discounted rate, without a cancellation penalty.
Clear cancellation termsRecommended 3-month starting periodWritten notice requiredRead social media terms
What it's like to work with us.
Clients on our marketing, website design and ongoing support.
Beachstone Homes
We’ve worked closely with Grendesign over the past few years across branding, marketing strategy, and digital assets, and the experience has been excellent! Their team has a strong understanding of both design, SEO and marking strategy, which makes their advice practical and effective. Communication is clear, deadlines are met, and the quality of work consistently reflects a high standard. Highly recommended!
Alexander FarmerSales and Estimating Manager, Beachstone HomesView source
Watkins Therapy Group
We love Grendesign. They have supported our business from the beginning and have made our lives so much easier with our website and design needs. We would not be where we are without them. Thank you for your ongoing support!
We had the pleasure of working with Athufa for over three years. She completely transformed our marketing and taught us so much along the way. She showed me firsthand how the right strategy can take a business to the next level.
Athufa Mariff was a core member of the Sentral marketing team, leading the strategic customer engagement program to unlock new markets through innovative, customer-focused initiatives. Athufa is a skilled B2B marketer with deep expertise across a variety of traditional and digital channels and marketing platforms. She consistently puts the customer at the heart of her campaigns, leveraging insights to create compelling reasons for engagement both digitally and in person. I have no hesitation in recommending Athufa to prospective clients.
The team at Grendesign are an absolute delight to work with. They have recently completed our rebrand and new website build, for our festival 'VineHop' and we could not be happier with the end result, they have completely nailed the brief! The branding is fun and vibrant and the website not only looks great, but is easy to navigate and offers a great user experience! Thanks Gren, we look forward to the next project with you!
We have been fully satisfied with their assistance and professionalism.
Grendesign delivered a high-quality website and provided exceptional support services. Their team was highly responsive, communicative, and professional throughout the collaboration. Moreover, they were willing to answer any additional questions and provided further explanations.
Kate HortonDirector, Merian Books Pty Ltd
Western Port Biosphere Foundation
Grendesign is creative, kind, and responsive.
Grendesign delivers beautiful products, and the client has received positive feedback from their board and supporters. The team patiently educates the client on Google Analytics 4, and their project management approach is good. Grendesign's creativity and responsiveness have also stood out.
Jessica BradyComms & Engagement, Western Port Biosphere Foundation
Helix Alltrack
Grendesign's customer service felt very high and personable.
Grendesign's efforts exceeded the client's expectations with the design work, leading to a new website redesign project. The team was highly responsive and attentive to the client's needs. Moreover, Grendesign's personable approach and high-quality deliverables were hallmarks of their performance.
Ben PrestDirector, Helix Alltrack
Calibre Entertainment
We couldn’t be happier with the result of Calibre’s logo redesign and flyer. Michael & Grendesign were incredible to work with though the whole process – from the first call to the end product. Always creative, full of wisdom & ready to collaborate to see that our vision came to life – they really took all our ideas to the next level. The brand is in such a better place now and I’m very grateful to the team.
Working with Grendesign has been such an amazing experience for us. From the get go, they were understanding and detailed. The work they delivered was truly incredible. It was above and beyond what we were expecting!
Cynthia Walsh
Andy Griggs
Professional and friendly is a hard blend, but these guys do it well. Felt like dealing with friends when i got some logos and a website done. Highest recommendations!
Andy Griggs
Nexus Planning
I have had the pleasure of working with Grendesign in the development of the logo, website, social media platforms, business cards, letterheads and signage for my business Nexus Planning. I was extremely happy with their designs, the quality and pricing of their work and the service provided by all staff that I interacted with. They have also been very responsive to all queries that I've had. I can't recommend them enough.
Grendesign has been looking after all aspects of getting our business re-branded after we changed our business name. They have made the process easy to understand and communication with their whole team has been extremely clear and consistent. I would 100% recommend this company to anyone looking for graphic/web design and marketing services.
Bianca
Emergency Services Property Advisors
Grendesign Rock!!! Referred to me by a friend who had used them when launching their business, Grendesign lived up to all expectations and more. Everyone was available at all times and nothing was a problem, no matter how many questions & changes I had.
Grendesign hit the brief straight off and I would highly recommend them to anyone looking for quality work by a boutique design company that still believe in personal service. Thanks Grendesign, you made this an enjoyable process.
Luke LawlorFounder and Director, Emergency Services Property AdvisorsCommunity page
The Ranch Mornington Peninsula
Grendesign did a great job creating a 12 month marketing strategy for our business. From the initial consultation through to presenting the final strategy, the process was easy. The team was understanding of our business needs and were flexible and professional along the way. The final marketing strategy reflected this. I highly recommend.
Share your channels, audience and priorities. Call (03) 5975 6548 or email [email protected].
02
Choose the right amount of support
We'll confirm the channels, content, fees and timing in your proposal. Review the scope before deciding.
03
Share your assets and access
Nominate your approver, provide your brand material and invite us into the agreed accounts.
04
Review your first content plan
We prepare the agreed work for approval, publish to the calendar and use your feedback to guide what comes next.
Questions about social media management
Content, costs, approvals and the practical details of working together.
How much does social media management cost?
Our packages are $2,450, $3,450 and $4,650 + GST a month, with $850 + GST one-off onboarding. The right choice depends on your channels, content volume and community support. The prices and inclusions are above, so you can compare before enquiring.
What does social media management include?
Your package defines the planned content, approved publishing and monthly allocation. Comment checks, message replies and reporting depend on the package you choose.
Which social media management package is right for us?
Meta Essentials focuses on Facebook and Instagram. Meta + LinkedIn adds LinkedIn and scheduled comment checks. Meta + Two More adds two selected channels, weekday replies within its allowance and a monthly report. The right choice depends on your audience, content needs and how much your team can handle.
What do we need to supply?
Your brand files, usable images, accurate offers and the details that make your business different. Supply publish-ready video if an agreed channel needs it. We also need account access, one approver and a contact for enquiries or sensitive issues.
Is there a minimum term, and how do we cancel?
We recommend a three-month starting period, without a minimum-term commitment. Written notice is one month for monthly billing, two months for quarterly billing and four months for annual billing. Notice starts when received, with service fees payable through the effective end date.
Which social media platforms should our business use?
Start with where your customers look for ideas, advice or suppliers. Facebook and Instagram are included in every package. LinkedIn is included in Meta + LinkedIn; Meta + Two More adds two selected channels. We'll recommend a mix you can support with useful content.
Are the post numbers per platform or across all channels?
They're the total original feed-content items across the agreed channels. A post shared to Facebook and Instagram counts as one item. Your content calendar shows how each item will be used and adapted.
Can we approve the posts before they go live?
Yes. Your nominated approver reviews the monthly batch and sends consolidated feedback. We agree deadlines in the calendar and aim for feedback within three business days. We need approval before publishing.
Are reels, filming and video editing included?
They're quoted separately from the monthly packages. Short-form video starts at $220 + GST per video. We can use suitable publish-ready video you supply in the agreed calendar. TikTok and YouTube need that footage or separately agreed editing.
Will you reply to comments and direct messages?
Meta + Two More includes one check each Australian business day, with up to 30 minutes across the accounts. Replies follow your approved guide. Meta + LinkedIn includes comment checks and flagging; your team handles replies and DMs. Meta Essentials leaves both with your team.
What reporting will we receive?
Meta + Two More includes a monthly performance report and observations on three named competitors. Reports are available from $290 + GST a month for other tiers. We agree useful measures and explain where account or enquiry data is limited.
What does the $850 onboarding cover?
A 45-minute kickoff, review of your selected channels and three competitors, content topics and tone, and up to four reusable branded templates. It includes one consolidated revision to the setup direction. The $850 + GST fee is one-off and not discounted.
How soon can social media start making a difference?
The content and publishing routine can improve as work gets underway. Audience response takes longer to assess. We recommend three months to establish a useful pattern, then review it against your offer, audience and sales cycle.
How do you decide what we should post?
We start with your business priorities, customer questions, offers and available source material. The calendar balances useful advice, evidence and relevant updates. Your team's knowledge helps keep the content specific.
Do you create a monthly content calendar?
Yes. It shows the proposed content and publishing plan, so your approver can review a batch together. We agree deadlines and discuss how time-sensitive updates fit within the allocation.
Can you write in our brand voice?
Yes. Share examples you like, words you use, approved claims and language to avoid. We use those alongside your feedback to keep the writing recognisable.
Do you design branded graphics?
Yes, within the agreed content allocation and your existing brand identity. A new identity, extensive illustration or unrelated design material is separately scoped.
What counts as one feed-content item?
One approved post with a caption of up to 200 words, plus either a static graphic or a carousel of up to five slides. Sharing or adapting it for another included platform does not add another original item to your allocation.
What is a repurposed story frame?
One static story screen adapted from your approved monthly content. The package includes the number shown on the card. Live coverage and separate original story campaigns are additional work.
Can we use our own photos and videos?
Yes. Real images of your work, team and products help make the content specific. Supply usable files with the necessary permissions. We'll confirm what suits the planned formats and where additional production may help.
Do you use stock images?
Where they suit the content and have appropriate licences. We'll confirm any premium asset costs before use. Images from your own business often give people more useful context.
Do you film or photograph content on site?
We can quote a shoot based on the location, time and deliverables. Filming, photography, travel and event attendance are outside the monthly packages.
What happens if we don't have video footage?
We can plan around other agreed formats or quote production support. If you want TikTok or YouTube included, we need suitable publish-ready footage or a separately agreed editing arrangement.
Can you manage LinkedIn marketing for our B2B business?
Yes. Meta + LinkedIn includes LinkedIn alongside Facebook and Instagram, with platform-specific rewrites. LinkedIn can also be selected in Meta + Two More. Our B2B marketing support builds content around buyer questions, your expertise and useful evidence. Director-profile writing is a separately scoped add-on.
Can you write posts for our director's LinkedIn profile?
Yes, as a separately scoped add-on. We need their perspective, permission and approval process to keep the content true to their experience.
What do the comment checks cover?
Meta + LinkedIn includes three scheduled checks a week on business days, with enquiries and moderation issues flagged to your team. Meta + Two More adds weekday replies within its time allowance and your approved response guide.
Who handles complaints or sensitive messages?
Your nominated contact makes decisions about complaints, refunds, sales, customer support and sensitive matters. We flag these when identified during the agreed checks and follow your escalation process.
Is weekend or public-holiday support available?
It needs a separate arrangement. The standard packages do not include weekend or public-holiday moderation, live event support or continuous monitoring.
Can you help with a social media crisis?
We can help agree an escalation process. Live crisis management and around-the-clock monitoring need a separate scope, with your leadership team responsible for response decisions and any legal advice.
Are paid social ads included?
Paid campaign management and advertising spend are separate from these content packages. The monthly inclusions cover organic content and the stated account support.
Should we boost posts?
A boost can extend distribution when the message, audience and objective make sense. Decide what action you want and how you'll measure it before spending. The offer and destination page still need to support that action.
Can you work with creators or influencers?
Yes, through an agreed add-on for selection, briefing and coordination. Creator fees, products, postage, usage rights and paid promotion are separately confirmed before work starts.
Who owns creator content, and can we use it in ads?
The creator agreement sets the rights. Reposting, editing, paid advertising and duration can each have different terms and fees. We agree the intended use before the content is produced or shared.
Can you promote an event or webinar?
Yes. Planned promotion can use your monthly allocation or a separately agreed project. Live coverage, extra posts and registration tools are quoted where needed.
Can you create recruitment content?
Yes. We use accurate role information and approved imagery within the content plan. Applicant handling and recruitment-system administration stay with your team.
Can you write for regulated or specialist industries?
Yes, with accurate source material and approval from your qualified reviewer. Your team confirms specialist claims, qualifications and any advertising restrictions before publication.
Can we feature customer reviews in social posts?
Where you have the necessary permissions and the use is suitable for your industry. Share the original review and context so we can work with accurate wording and approved claims.
Are lead magnets and landing pages included?
Their production is separately scoped. We can point posts towards suitable resources and pages you already have, and help identify where a stronger next step would be useful.
How many revision rounds are included?
Two consolidated rounds per monthly batch. One round means one collated set of feedback on the agreed brief. Corrections to our errors do not use a round. New directions or extra content are quoted before work starts.
What if our feedback or assets are late?
We'll explain the impact and agree a revised calendar. Please aim for consolidated feedback within three business days, unless your calendar says otherwise. A missed deadline does not count as approval.
Do unused posts roll over to the next month?
Monthly production allocations do not automatically roll over. If assets or approvals are delayed, we discuss the schedule. Agency-caused delays are resolved through an agreed catch-up, credit or other fair remedy under the service terms.
Can we send spontaneous updates during the month?
Yes. We'll discuss how they fit the calendar and remaining allocation. Same-day production or publishing depends on capacity; urgent extra work is agreed before it starts.
Can we change a package or add more content?
Yes, subject to capacity. We agree the delivery mix, fee and timing before changing the work. Additional channels, assets or urgent requests need a confirmed scope.
Can you work with our internal marketing team?
Yes. We agree who plans, supplies material, creates content, approves and publishes. That helps the package support your team without duplicating work.
Will we keep ownership of our social accounts?
Yes. Your business owns its accounts. Invite us with the agreed permissions rather than sending passwords. Access and handover follow the service terms.
Can you use trending audio?
Where the account type and licence permit commercial use. A track's popularity doesn't establish permission to use it for a business or in an advertisement.
How do you judge whether social content is working?
We look at the objective and available evidence: relevant reach, engagement, website visits and enquiries. Your team's feedback on conversations and lead quality helps make the numbers useful.
Can you guarantee followers, enquiries or viral content?
No. Results depend on the audience, offer, competition and platform distribution. We commit to the agreed content and account work, with reporting where included or added. We don't buy followers.
What does the free social scorecard check?
Your answers about audience, content, proof, publishing, enquiry handling and measurement. It highlights three priorities using equal scoring across the six questions. It doesn't access your accounts or inspect your posts.
Do we need to leave our details to see prices?
No. Package prices, inclusions and onboarding costs are public on this page. The separate scorecard asks for contact details if you'd like the full action plan after seeing your headline result.
How do quarterly and annual billing work?
Quarterly prepayment saves 5% and annual prepayment saves 10% on the service fee. The selector shows the monthly equivalent and full upfront payment. Setup and third-party costs are not discounted. Each billing option has its own cancellation notice period.
What happens to a prepayment if we cancel?
You pay for service through the effective end date after the applicable notice period. Any prepayment beyond that date is refunded at the agreed discounted rate, without a cancellation penalty. Your statutory rights are unaffected.
Are there costs outside the package price?
Yes. Onboarding is $850 + GST. Reporting for the first two tiers starts at $290 + GST a month. Video, shoots, paid ads, creator work, travel, licences and external tools are separate. We agree additional work and costs before proceeding.
Do you work with businesses across Australia?
Yes, including Melbourne, Sydney and the Mornington Peninsula. Most planning and approvals can happen online. Travel and on-site work are quoted separately.
How do we get started?
Tell us your channels, audience and priorities. We'll recommend a scope, confirm the fee and send a proposal to review. Once agreed, we'll arrange access, onboarding and your first content calendar.
What should we budget for the first month of social media management?
On monthly billing, Meta Essentials starts at A$3,300 + GST for the first month, including the A$2,450 monthly fee and A$850 one-off onboarding. Filming, video editing, advertising spend and agreed extras are separate. Compare the package allowances before choosing a higher level of support.
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What should your next customer know about you?
Tell us what's worth sharing and what's getting in the way. We'll help you find the right level of social media support.
Marketing strategist. Growth nerd. Professional needle-mover.
Athufa is a marketing wiz who doesn’t believe in working in silos or relying on a single channel to “do all the work.” Her focus is building marketing systems that actually move the needle and drive real revenue, not one-off campaigns or random social posts that go nowhere.
She’s a bit of a people-pleaser (working on it), which means she’ll usually go above and beyond to give clients more value than they expected. Don’t be surprised if she starts fixing your marketing funnel even if you didn’t ask, she can’t help herself.
She’s also a data nerd at heart, constantly analysing what’s working, what’s selling, and what’s worth doubling down on. The data is already out there, so why reinvent the wheel? Athufa uses proven insights to build sustainable marketing growth engines that actually work for your business.
Facebook and Instagram
How much does social media management cost?
Our packages are $2,450, $3,450 and $4,650 + GST a month, with $850 + GST one-off onboarding. The right choice depends on your channels, content volume and community support. The prices and inclusions are above, so you can compare before enquiring.
What does social media management include?
Your package defines the planned content, approved publishing and monthly allocation. Comment checks, message replies and reporting depend on the package you choose.
Which social media management package is right for us?
Meta Essentials focuses on Facebook and Instagram. Meta + LinkedIn adds LinkedIn and scheduled comment checks. Meta + Two More adds two selected channels, weekday replies within its allowance and a monthly report. The right choice depends on your audience, content needs and how much your team can handle.
What do we need to supply?
Your brand files, usable images, accurate offers and the details that make your business different. Supply publish-ready video if an agreed channel needs it. We also need account access, one approver and a contact for enquiries or sensitive issues.
Is there a minimum term, and how do we cancel?
We recommend a three-month starting period, without a minimum-term commitment. Written notice is one month for monthly billing, two months for quarterly billing and four months for annual billing. Notice starts when received, with service fees payable through the effective end date.
Which social media platforms should our business use?
Start with where your customers look for ideas, advice or suppliers. Facebook and Instagram are included in every package. LinkedIn is included in Meta + LinkedIn; Meta + Two More adds two selected channels. We'll recommend a mix you can support with useful content.
Are the post numbers per platform or across all channels?
They're the total original feed-content items across the agreed channels. A post shared to Facebook and Instagram counts as one item. Your content calendar shows how each item will be used and adapted.
Can we approve the posts before they go live?
Yes. Your nominated approver reviews the monthly batch and sends consolidated feedback. We agree deadlines in the calendar and aim for feedback within three business days. We need approval before publishing.
Are reels, filming and video editing included?
They're quoted separately from the monthly packages. Short-form video starts at $220 + GST per video. We can use suitable publish-ready video you supply in the agreed calendar. TikTok and YouTube need that footage or separately agreed editing.
Will you reply to comments and direct messages?
Meta + Two More includes one check each Australian business day, with up to 30 minutes across the accounts. Replies follow your approved guide. Meta + LinkedIn includes comment checks and flagging; your team handles replies and DMs. Meta Essentials leaves both with your team.
What reporting will we receive?
Meta + Two More includes a monthly performance report and observations on three named competitors. Reports are available from $290 + GST a month for other tiers. We agree useful measures and explain where account or enquiry data is limited.
What does the $850 onboarding cover?
A 45-minute kickoff, review of your selected channels and three competitors, content topics and tone, and up to four reusable branded templates. It includes one consolidated revision to the setup direction. The $850 + GST fee is one-off and not discounted.
How soon can social media start making a difference?
The content and publishing routine can improve as work gets underway. Audience response takes longer to assess. We recommend three months to establish a useful pattern, then review it against your offer, audience and sales cycle.
How do you decide what we should post?
We start with your business priorities, customer questions, offers and available source material. The calendar balances useful advice, evidence and relevant updates. Your team's knowledge helps keep the content specific.
Do you create a monthly content calendar?
Yes. It shows the proposed content and publishing plan, so your approver can review a batch together. We agree deadlines and discuss how time-sensitive updates fit within the allocation.
Can you write in our brand voice?
Yes. Share examples you like, words you use, approved claims and language to avoid. We use those alongside your feedback to keep the writing recognisable.
Do you design branded graphics?
Yes, within the agreed content allocation and your existing brand identity. A new identity, extensive illustration or unrelated design material is separately scoped.
What counts as one feed-content item?
One approved post with a caption of up to 200 words, plus either a static graphic or a carousel of up to five slides. Sharing or adapting it for another included platform does not add another original item to your allocation.
What is a repurposed story frame?
One static story screen adapted from your approved monthly content. The package includes the number shown on the card. Live coverage and separate original story campaigns are additional work.
Can we use our own photos and videos?
Yes. Real images of your work, team and products help make the content specific. Supply usable files with the necessary permissions. We'll confirm what suits the planned formats and where additional production may help.
Do you use stock images?
Where they suit the content and have appropriate licences. We'll confirm any premium asset costs before use. Images from your own business often give people more useful context.
Do you film or photograph content on site?
We can quote a shoot based on the location, time and deliverables. Filming, photography, travel and event attendance are outside the monthly packages.
What happens if we don't have video footage?
We can plan around other agreed formats or quote production support. If you want TikTok or YouTube included, we need suitable publish-ready footage or a separately agreed editing arrangement.
Can you manage LinkedIn marketing for our B2B business?
Yes. Meta + LinkedIn includes LinkedIn alongside Facebook and Instagram, with platform-specific rewrites. LinkedIn can also be selected in Meta + Two More. Our B2B marketing support builds content around buyer questions, your expertise and useful evidence. Director-profile writing is a separately scoped add-on.
Can you write posts for our director's LinkedIn profile?
Yes, as a separately scoped add-on. We need their perspective, permission and approval process to keep the content true to their experience.
What do the comment checks cover?
Meta + LinkedIn includes three scheduled checks a week on business days, with enquiries and moderation issues flagged to your team. Meta + Two More adds weekday replies within its time allowance and your approved response guide.
Who handles complaints or sensitive messages?
Your nominated contact makes decisions about complaints, refunds, sales, customer support and sensitive matters. We flag these when identified during the agreed checks and follow your escalation process.
Is weekend or public-holiday support available?
It needs a separate arrangement. The standard packages do not include weekend or public-holiday moderation, live event support or continuous monitoring.
Can you help with a social media crisis?
We can help agree an escalation process. Live crisis management and around-the-clock monitoring need a separate scope, with your leadership team responsible for response decisions and any legal advice.
Are paid social ads included?
Paid campaign management and advertising spend are separate from these content packages. The monthly inclusions cover organic content and the stated account support.
Should we boost posts?
A boost can extend distribution when the message, audience and objective make sense. Decide what action you want and how you'll measure it before spending. The offer and destination page still need to support that action.
Can you work with creators or influencers?
Yes, through an agreed add-on for selection, briefing and coordination. Creator fees, products, postage, usage rights and paid promotion are separately confirmed before work starts.
Who owns creator content, and can we use it in ads?
The creator agreement sets the rights. Reposting, editing, paid advertising and duration can each have different terms and fees. We agree the intended use before the content is produced or shared.
Can you promote an event or webinar?
Yes. Planned promotion can use your monthly allocation or a separately agreed project. Live coverage, extra posts and registration tools are quoted where needed.
Can you create recruitment content?
Yes. We use accurate role information and approved imagery within the content plan. Applicant handling and recruitment-system administration stay with your team.
Can you write for regulated or specialist industries?
Yes, with accurate source material and approval from your qualified reviewer. Your team confirms specialist claims, qualifications and any advertising restrictions before publication.
Can we feature customer reviews in social posts?
Where you have the necessary permissions and the use is suitable for your industry. Share the original review and context so we can work with accurate wording and approved claims.
Are lead magnets and landing pages included?
Their production is separately scoped. We can point posts towards suitable resources and pages you already have, and help identify where a stronger next step would be useful.
How many revision rounds are included?
Two consolidated rounds per monthly batch. One round means one collated set of feedback on the agreed brief. Corrections to our errors do not use a round. New directions or extra content are quoted before work starts.
What if our feedback or assets are late?
We'll explain the impact and agree a revised calendar. Please aim for consolidated feedback within three business days, unless your calendar says otherwise. A missed deadline does not count as approval.
Do unused posts roll over to the next month?
Monthly production allocations do not automatically roll over. If assets or approvals are delayed, we discuss the schedule. Agency-caused delays are resolved through an agreed catch-up, credit or other fair remedy under the service terms.
Can we send spontaneous updates during the month?
Yes. We'll discuss how they fit the calendar and remaining allocation. Same-day production or publishing depends on capacity; urgent extra work is agreed before it starts.
Can we change a package or add more content?
Yes, subject to capacity. We agree the delivery mix, fee and timing before changing the work. Additional channels, assets or urgent requests need a confirmed scope.
Can you work with our internal marketing team?
Yes. We agree who plans, supplies material, creates content, approves and publishes. That helps the package support your team without duplicating work.
Will we keep ownership of our social accounts?
Yes. Your business owns its accounts. Invite us with the agreed permissions rather than sending passwords. Access and handover follow the service terms.
Can you use trending audio?
Where the account type and licence permit commercial use. A track's popularity doesn't establish permission to use it for a business or in an advertisement.
How do you judge whether social content is working?
We look at the objective and available evidence: relevant reach, engagement, website visits and enquiries. Your team's feedback on conversations and lead quality helps make the numbers useful.
Can you guarantee followers, enquiries or viral content?
No. Results depend on the audience, offer, competition and platform distribution. We commit to the agreed content and account work, with reporting where included or added. We don't buy followers.
What does the free social scorecard check?
Your answers about audience, content, proof, publishing, enquiry handling and measurement. It highlights three priorities using equal scoring across the six questions. It doesn't access your accounts or inspect your posts.
Do we need to leave our details to see prices?
No. Package prices, inclusions and onboarding costs are public on this page. The separate scorecard asks for contact details if you'd like the full action plan after seeing your headline result.
How do quarterly and annual billing work?
Quarterly prepayment saves 5% and annual prepayment saves 10% on the service fee. The selector shows the monthly equivalent and full upfront payment. Setup and third-party costs are not discounted. Each billing option has its own cancellation notice period.
What happens to a prepayment if we cancel?
You pay for service through the effective end date after the applicable notice period. Any prepayment beyond that date is refunded at the agreed discounted rate, without a cancellation penalty. Your statutory rights are unaffected.
Are there costs outside the package price?
Yes. Onboarding is $850 + GST. Reporting for the first two tiers starts at $290 + GST a month. Video, shoots, paid ads, creator work, travel, licences and external tools are separate. We agree additional work and costs before proceeding.
Do you work with businesses across Australia?
Yes, including Melbourne, Sydney and the Mornington Peninsula. Most planning and approvals can happen online. Travel and on-site work are quoted separately.
How do we get started?
Tell us your channels, audience and priorities. We'll recommend a scope, confirm the fee and send a proposal to review. Once agreed, we'll arrange access, onboarding and your first content calendar.
What should we budget for the first month of social media management?
On monthly billing, Meta Essentials starts at A$3,300 + GST for the first month, including the A$2,450 monthly fee and A$850 one-off onboarding. Filming, video editing, advertising spend and agreed extras are separate. Compare the package allowances before choosing a higher level of support.