Email Essentials is $850 + GST a month, Email & Nurture is $1,550 + GST, and Lifecycle Growth is $2,450 + GST. Platform subscriptions are separate. Setup, new templates, migration or major list cleanup are quoted after review.

Two campaigns a month using your existing approved template, with copy, design, one consolidated revision round, link checks, testing, scheduling and a monthly report. It covers one business, brand, platform and primary audience.

Choose Email Essentials for two regular campaigns. Email & Nurture adds a first-quarter automation and more campaign support. Lifecycle Growth suits businesses that need more audience segments and new flows each quarter. We'll review your platform and priorities before recommending the scope.

Mailchimp, Klaviyo and other suitable platforms, including Flodesk. We confirm the features and integrations available in your account before agreeing delivery.

The monthly packages require a working account, a permission-based list and an approved responsive template. If one of those is missing, we can review the setup work and quote it before you commit.

A campaign is an email scheduled for an agreed audience and date. A flow sends one or more emails when a trigger is met, such as a signup. Flows have agreed entry, timing and exit rules, and need ongoing review.

Current offers, dates, accurate product or service information and usable images. Nominate one approver and keep your reply-to inbox monitored. We prepare the agreed campaigns for your feedback and approval.

Yes. We send a test for your nominated contact to review and approve before scheduling. New flows also need approval before activation. Agreed deadlines keep the calendar moving; silence does not approve a send.

It covers completed work, delivery, clicks and available revenue and repeat-purchase measures, plus next priorities. The detail depends on your package, tracking and platform access. We explain gaps and use the evidence available to improve the next campaign.

We recommend three months to establish a routine and assess the response, without a minimum-term commitment. Written notice is one month for monthly billing, two months for quarterly billing and four months for annual billing. Notice starts when received.

We plan the agreed campaigns, write copy, build emails in your template, prepare tests, schedule approved sends and report on the response. Automation work depends on your package. Your team supplies accurate business information, approval and individual customer replies.

It can be, if you have a clear offer, a permission-based audience and useful reasons to stay in touch. A smaller list can still support relevant follow-up. We'll consider the workload and opportunity before recommending a package.

One approved copy and design set, built in your template and scheduled once. Agreed segments can have a different subject line or introduction. A substantially different body, another language or an additional send needs its own allocation or scope.

Campaign emails can include up to six sections and 600 words. Automation emails can include up to four sections and 400 words. We usually aim for the amount needed to make the message clear and the next step easy.

Yes, as separately quoted setup work. We'll agree the layout, reusable sections and platform requirements before building it. The monthly service uses your approved responsive template.

Yes. Email Essentials includes two regular campaigns a month using your approved template. New automation builds are quoted separately. Email & Nurture includes one three-email standard flow in the first quarter, while Lifecycle Growth includes one flow of up to four emails per quarter.

One native platform trigger, one agreed branch and ordinary timing conditions, using the stated number of emails. Custom code, cross-platform sync, webhook logic, bespoke scoring or more complicated branching needs a separate scope.

Email & Nurture includes one three-email flow in the first quarter only, then one existing flow review each month. Lifecycle Growth includes one new flow of up to four emails each quarter, plus monthly review of up to three active flows.

We check the trigger and exit rules, links, current offer and available metrics. Each reviewed flow includes up to two text or link changes. A full rewrite or rebuild is separate. Lifecycle Growth reviews up to three active flows, each up to four emails.

Yes. We'll agree who receives it, why they receive it and what they need to know. The trigger, message count and timing fit the selected package or separate project scope.

It can answer buying questions and support your team's follow-up while people decide. We plan the message and next step around their needs. Your team handles personal replies, and we confirm the appropriate permission for any ongoing marketing.

Yes, where the sending platform, permission and ecommerce integration support them. We confirm triggers and exclusions, including stopping the reminder when someone completes the purchase.

Yes, with reliable renewal dates and a clear account owner. We agree the timing, exclusions and handover to your customer team. Any required data integration is scoped before work begins.

Yes, where you have permission and a useful reason to get in touch. We review recency and list quality, then plan a relevant message rather than sending the same offer to everyone.

Yes. We can map the first useful action and the questions new customers have. Behaviour-triggered emails depend on reliable product data and integration access, which may require separately scoped development.

Grouping subscribers so each group receives more relevant messages. This might mean prospects and customers, or people interested in different services. Email & Nurture includes up to two agreed segments; Lifecycle Growth includes up to four.

Yes, using suitable platform fields or behaviour, with fallback copy when data is missing. We agree the data and message changes in scope. Reliable information matters more than adding someone's name to every sentence.

Often enough to stay useful, with a clear reason for each send. Subscriber expectations, buying cycles and response data guide the rhythm. The package sets the monthly campaign allowance; we plan the timing within it.

We work with permission-based lists and check sender details and unsubscribe links. Australian commercial email rules require consent, identification and an easy way to unsubscribe. Keep a record of when and how permission was given.

No. An enquiry or purchase alone doesn't automatically establish consent for ongoing marketing. We confirm the audience and permission before promotional follow-up. Your forms should make any newsletter choice clear.

We don't treat a purchased list as permission to send. Your business needs an appropriate consent basis for the intended messages. Lists with unclear permission need review before any campaign is prepared.

We check the unsubscribe route and keep suppressed contacts out of future marketing sends. Australian unsubscribe requests must be honoured within five working days. Suppression settings need to remain intact when lists are imported or moved.

No. The form has a separate, optional choice for ongoing tips and offers. Providing the requested report and subscribing to marketing are handled separately.

No. Inbox placement depends on factors including consent, authentication, sender reputation and engagement. We check what the package covers and flag issues that need separately scoped deliverability work.

We can scope an authentication review with the person who manages your domain. Authorised DNS changes or repairs are separate from routine campaign production and are agreed before implementation.

Where compatible integrations and permissions are available. We need to agree field mapping, consent, duplicate handling and data ownership. Custom integrations and CRM rebuilds are separately scoped.

Yes, as a project with an agreed inventory of templates, lists, suppressions, fields and flows. Migration isn't included in the monthly campaign package.

We can scope work such as deduplication, consent review and field repair. Basic campaign checks are included in delivery; a large cleanup or data repair project is separately agreed.

SMS strategy, setup and creative are separate, with platform and message charges additional. We also need to confirm consent, unsubscribe handling and sender arrangements before proceeding.

Your team handles individual replies and customer service. We agree a monitored reply-to address so enquiries, feedback and complaints reach someone who can help.

We check links, the footer and unsubscribe, personalisation where used, and native desktop and mobile previews. We send a test for approval. Specialist cross-client rendering or paid inbox-testing tools are separate.

Email & Nurture includes a native subject-line test on one campaign where the platform and list size support it. Testing priorities for other work are agreed in scope. Small lists may not produce a reliable winner.

Privacy features and automated activity can affect recorded opens. Clicks, replies, sales and repeat purchases often give better context. We use reliable website, store or CRM evidence where it's available.

Where the platform and integrations support it, we can report attributed orders or conversions. We explain the attribution settings because a recorded sale may involve several customer touchpoints. Lifecycle Growth includes campaign and flow conversion tracking where supported.

No. Results depend on your audience, offer, timing, follow-up and data, as well as the campaigns. We commit to the agreed work and use the monthly report to guide the next priorities.

Yes. We agree the campaign sends and any registration integration. An invitation, reminder and follow-up are separate messages unless included in a defined automation flow.

One consolidated revision round per campaign or flow. Send one collated set of changes to the agreed brief. Corrections to our errors don't use a revision round. A new direction or additional email is scoped before work starts.

Please aim for feedback within three business days, or by the calendar's agreed date. We'll discuss delays and revise the schedule. Monthly allocations don't automatically roll over. Agency-caused delays receive an agreed catch-up, credit or other fair remedy under the service terms.

Yes. We can agree a delivery mix around your team's responsibilities. Additional campaigns, segments, platforms or urgent work are subject to capacity, with fees and timing confirmed before work begins.

Yes. Your business owns its account and data. Invite us with the required role-based access rather than sharing passwords. Access and handover follow the service terms.

Quarterly prepayment saves 5% and annual prepayment saves 10% on the service fee. The selector shows the monthly equivalent and full upfront payment. Setup and third-party costs are not discounted. Each option has its own cancellation notice period.

Service continues through the applicable notice period, with fees payable to the effective end date. Any prepayment beyond that date is refunded at the agreed discounted rate, without a cancellation penalty. Your statutory rights are unaffected.

Your answers about permission, audience relevance, campaign purpose, lead nurture, returning customers and measurement. It highlights your three lowest-scoring areas. It doesn't access your sending account or test deliverability. Package prices are public without completing the scorecard.

Yes, including Melbourne, Sydney and the Mornington Peninsula. Most planning, production and approval can happen online. Any travel or on-site work is quoted separately.

Tell us about your audience, platform and follow-up priorities. We'll review your setup, recommend a scope and confirm the fee in a proposal. Once agreed, we'll arrange access and your first campaign plan.

We review your existing email platform and available integrations before recommending changes. Campaigns and standard flows can use the agreed platform’s native features. CRM migrations, new integrations, custom code and more complex automation need a separate scope.

Yes, within an agreed scope. We review your platform, template, list permissions and active flows, then confirm which campaigns and flow reviews the package will cover. Repairs, migrations and automation rebuilds are quoted separately where needed.