Read the shared conditions, then choose a service for its package limits, responsibilities and exclusions. The full itemised proposal is reviewed before acceptance.
Draft for review · 2026-10-07.1 This page is a substantive draft, not a claim of legal approval. Live acceptance remains unavailable until the exact agreement and current catalog are approved.
Marketing fees are + GST
All agency fees for marketing retainers, SEO, paid advertising, email marketing and social media are in Australian dollars excluding GST, shown as + GST. GST is added and the full payable total is itemised before acceptance.
For these business marketing services, this pricing statement supersedes the GST-inclusive pricing sentence in the general website terms. It does not change the pricing of unrelated design, print, website or other quotes.
Shared conditions
Your agreed scope
The selected package, agreed variations, itemised add-ons and exclusions define the work. An interest mentioned in the brief does not add deliverables or charges. Work beyond a limit must be substituted within the allowance or separately quoted and approved before it starts.
Billing and discounts
Choose monthly billing, quarterly prepayment or annual prepayment. The core package receives a 5% saving for quarterly prepayment or a 10% saving for annual prepayment. Setup, add-ons, media spend and third-party costs are not discounted. Prepayment changes billing, not monthly delivery capacity.
Payment method
Choose an invoice or a Stripe payment link. Grendesign sends any Stripe link separately. The proposal form records your preference; it does not connect a payment method, create a subscription or take payment.
Access and approvals
Supply the agreed assets, accurate offers and business-owned account access. Share access by platform roles, never passwords in the brief. Appoint an approver and provide consolidated feedback. Publication requires approval; silence is not approval. Delayed inputs may require a revised delivery schedule.
Cancellation notice follows your billing choice
The notice period starts when Grendesign receives written notice. Service continues during the applicable notice period. Receipt and the effective end date should be confirmed in writing, including any overlap with a renewal date.
Monthly billing
1 month’s written notice
Quarterly prepayment
2 months’ written notice
Annual prepayment
4 months’ written notice
The selected notice period is shown alongside the price before acceptance and retained in the acceptance record. These are notice requirements, so the packages are not described as having unrestricted cancellation.
Prepaid cancellation and the effective end date
Annual prepayment: unused prepaid service is refunded after the four-month notice period, at the agreed discounted rate for the unused period.
Quarterly prepayment: payment covers service delivered and the two-month serviced notice period; giving notice does not itself create an early refund for that continuing service.
When notice crosses a renewal date: the final charge covers service only up to the effective end date, not a whole additional quarter or year. Any amount prepaid beyond that date is refunded at the agreed discounted rate. There is no cancellation penalty or discount clawback.
Nothing on this page removes any refund or other rights required by law.
Feedback, pauses and restarting
Feedback is due within five business days unless another date is agreed. After ten business days without the required response, a written warning and reasonable final opportunity to respond come before a pause of affected work. Silence never counts as approval. Unaffected work continues where reasonably possible; delivery dates and production slots may change.
Overdue, undisputed invoices require written notice and a reasonable opportunity to pay before affected work is suspended. Genuine disputes are handled separately. Necessary additional restart work is quoted individually and approved first, with no automatic restart fee or double charging.
A pause does not permit indefinite billing for no service or capacity. The written notice explains continuing work, reserved capacity and fees; changed paid arrangements require express agreement. See clauses 9 and 10 of the exact agreement below. Earlier accepted agreements and invoices are not changed by this update.
Service-specific scope
Marketing retainers
One agreed roadmap and a combined monthly team allowance. Your chosen tier defines the number of workstreams, review meetings and delivery hours.
Setup and commencement
Onboarding is quoted separately after discovery. It covers the agreed audit, access checks, baseline and initial roadmap. No onboarding price is included unless it is explicitly itemised as an agreed add-on in this proposal.
Focused Growth
$3,500.00 AUD + GST / month
Monthly GST: $350.00 AUD · Full monthly payable total: $3,850.00 AUD including GST.
Included work, limits and responsibilities
22 hours of dedicated team support each month.
One principal delivery workstream.
One 30-minute review each month.
A focused programme for one priority audience, offer and funnel.
Agreed monthly priorities and progress report.
Your retainer covers an agreed mix of services within the monthly delivery allowance. Available areas of support are not a promise to deliver every service each month; the proposal defines the agreed workstreams.
Strategy, delivery, revisions, meetings, reporting, administration and account management all count towards the combined monthly team allowance.
Quarterly billing is prepaid for three months with a 5% core-retainer saving. Annual billing is prepaid for 12 months with a 10% core-retainer saving. Discounts apply to the core retainer only.
Prepayment does not increase monthly hours. Capacity is scheduled monthly and unused hours do not automatically roll over.
Monthly priorities can change within the allowance. A new workstream may replace existing work or require a separate quote.
Additional work requires an approved quote before starting. There are no automatic overage charges.
Support is during agreed business hours. Results depend on the offer, market, budget, sales process and approvals; revenue and lead volumes are not guaranteed.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Advertising/media spend, platform subscriptions and third-party software.
Third-party production, photography, video, print, creator fees and usage rights; costs are agreed separately.
Onboarding, quoted separately after discovery and included only when explicitly itemised in the agreed proposal.
New landing pages, major website changes, product launches and campaign creative beyond the agreed monthly scope.
CRM migrations, new integrations and extensive AI or automated funnel builds beyond the agreed retainer scope.
One-off event campaigns and extensive funnel builds outside the agreed monthly scope; these can be quoted as separate projects.
Additional team hours, weekend availability, unlimited calls and an embedded CMO role.
Monthly GST: $528.00 AUD · Full monthly payable total: $5,808.00 AUD including GST.
Included work, limits and responsibilities
34 hours of dedicated team support each month.
Up to two coordinated delivery workstreams.
One 45-minute review each month.
Coordinate acquisition, conversion and follow-up around shared priorities.
Agreed monthly priorities and progress report.
Your retainer covers an agreed mix of services within the monthly delivery allowance. Available areas of support are not a promise to deliver every service each month; the proposal defines the agreed workstreams.
Strategy, delivery, revisions, meetings, reporting, administration and account management all count towards the combined monthly team allowance.
Quarterly billing is prepaid for three months with a 5% core-retainer saving. Annual billing is prepaid for 12 months with a 10% core-retainer saving. Discounts apply to the core retainer only.
Prepayment does not increase monthly hours. Capacity is scheduled monthly and unused hours do not automatically roll over.
Monthly priorities can change within the allowance. A new workstream may replace existing work or require a separate quote.
Additional work requires an approved quote before starting. There are no automatic overage charges.
Support is during agreed business hours. Results depend on the offer, market, budget, sales process and approvals; revenue and lead volumes are not guaranteed.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Advertising/media spend, platform subscriptions and third-party software.
Third-party production, photography, video, print, creator fees and usage rights; costs are agreed separately.
Onboarding, quoted separately after discovery and included only when explicitly itemised in the agreed proposal.
New landing pages, major website changes, product launches and campaign creative beyond the agreed monthly scope.
CRM migrations, new integrations and extensive AI or automated funnel builds beyond the agreed retainer scope.
One-off event campaigns and extensive funnel builds outside the agreed monthly scope; these can be quoted as separate projects.
Additional team hours, weekend availability, unlimited calls and an embedded CMO role.
Monthly GST: $828.00 AUD · Full monthly payable total: $9,108.00 AUD including GST.
Included work, limits and responsibilities
45 hours of dedicated team support each month.
Up to three coordinated delivery workstreams.
Up to two 45-minute reviews each month.
Broader planning and delivery for teams with several connected priorities.
Agreed monthly priorities and progress report.
Your retainer covers an agreed mix of services within the monthly delivery allowance. Available areas of support are not a promise to deliver every service each month; the proposal defines the agreed workstreams.
Strategy, delivery, revisions, meetings, reporting, administration and account management all count towards the combined monthly team allowance.
Quarterly billing is prepaid for three months with a 5% core-retainer saving. Annual billing is prepaid for 12 months with a 10% core-retainer saving. Discounts apply to the core retainer only.
Prepayment does not increase monthly hours. Capacity is scheduled monthly and unused hours do not automatically roll over.
Monthly priorities can change within the allowance. A new workstream may replace existing work or require a separate quote.
Additional work requires an approved quote before starting. There are no automatic overage charges.
Support is during agreed business hours. Results depend on the offer, market, budget, sales process and approvals; revenue and lead volumes are not guaranteed.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Advertising/media spend, platform subscriptions and third-party software.
Third-party production, photography, video, print, creator fees and usage rights; costs are agreed separately.
Onboarding, quoted separately after discovery and included only when explicitly itemised in the agreed proposal.
New landing pages, major website changes, product launches and campaign creative beyond the agreed monthly scope.
CRM migrations, new integrations and extensive AI or automated funnel builds beyond the agreed retainer scope.
One-off event campaigns and extensive funnel builds outside the agreed monthly scope; these can be quoted as separate projects.
Additional team hours, weekend availability, unlimited calls and an embedded CMO role.
All quoted agency fees above are + GST. The acceptance review shows your selected billing period, applicable discount, setup/add-ons, GST, full invoice total and cancellation notice. The shared conditions on this page also apply to this service.
Service-specific scope
SEO & AI search
A bounded programme for the agreed website and search priorities. Month-one baseline work and the recurring page/content allowance are different stages.
Setup and commencement
Month one is reserved for the baseline review, measurement check and roadmap listed in your tier. Recurring page/content production starts in month two. No separate setup fee.
Search Foundations
$399.00 AUD + GST / month
Monthly GST: $39.90 AUD · Full monthly payable total: $438.90 AUD including GST.
Included work, limits and responsibilities
One website and one eligible Google Business Profile
Month one: baseline review of up to 5 nominated URLs, measurement check and 10-topic roadmap
From month two: 1 existing-page optimisation per month, up to 300 words of edits
Titles, headings, internal links, answer-ready formatting and existing schema-field checks on that page
Up to 30 minutes of straightforward CMS-based technical fixes per month
One Google Business Profile accuracy review per quarter
Monthly Search Console/visibility report and written next priorities
Provide business-owned accounts with role-based access, never passwords in intake fields.
Supply accurate offers, prices, availability, brand files, usable source imagery/footage and permissions.
Confirm rights and consent for testimonials, photos, personal data and mailing lists.
Approve regulated or specialist claims through an appropriately qualified reviewer.
Maintain functioning website, account billing, stock/feed data and a responsive sales/support contact.
Approve media spend, external tools and separately quoted scope before they incur costs.
tracked_topics: 10
existing_pages_per_month: 1
edit_words_per_page: 300
simple_technical_minutes: 30
new_articles: 0
meetings: Written monthly update; no recurring call included
One page means one agreed canonical URL, not every product/category variation or entire template.
Existing-page optimisation is up to 300 words of edits, not a full rewrite; technical minutes are a monthly maximum for agreed fixes, not on-call support.
New content is one reviewable English-language draft from client expertise/source material, one revision and formatting/upload into an existing page template where available; bespoke new page design/development excluded.
Tracked topics means a defined keyword/question set, not a guaranteed keyword rank or every possible location variant.
AEO/GEO work means clear answers, business facts, sources, authorship and appropriate existing structured-data fields; AI models choose citations independently.
Client supplies factual expertise and qualified approval for health/legal/financial or other regulated copy.
First-month plan defines nominated URLs and priorities; lower-value work is not added merely to exhaust an allowance.
One consolidated revision round per deliverable or flow. A round is one collated set of changes to the approved brief. Corrections to agency errors do not consume a round. A new direction or additional asset is scoped before work starts.
Client appoints one decision-maker and supplies consolidated feedback by the date in the agreed calendar; three business days is the requested target, not automatic approval. No publishing from silence. Delayed assets or feedback may move delivery dates; agency communicates a revised schedule.
Included technical changes use existing CMS fields, existing approved plugins and native platform controls on the nominated assets. No custom code, custom schema application, theme/template rebuild, new integration, checkout change, migration, hosting repair, malware cleanup or accessibility remediation project is implied. Complex issues receive a prioritised brief and separate scope; changes that alter site behaviour require agreed testing and rollback.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Custom development, redesign, migrations, complex JavaScript rendering fixes, large ecommerce/faceted inventory work and hosting/security repair. Guaranteed backlinks, paid placements, digital PR campaigns and unlimited citation outreach. Paid SEO tools, stock assets, photography and specialist/regulatory review. Additional websites, languages, locations and page URLs outside agreed limits.
Custom development, redesign, migrations, complex JavaScript rendering fixes, large ecommerce/faceted inventory work and hosting/security repair.
Guaranteed backlinks, paid placements, digital PR campaigns and unlimited citation outreach.
Paid SEO tools, stock assets, photography and specialist/regulatory review.
Additional websites, languages, locations and page URLs outside agreed limits.
Monthly GST: $59.90 AUD · Full monthly payable total: $658.90 AUD including GST.
Included work, limits and responsibilities
One website and one eligible Google Business Profile
Month one: baseline review of up to 7 nominated URLs and 20-topic roadmap
From month two: 2 existing-page optimisations/month, up to 300 words of edits each
1 answer-led FAQ or article draft/month, up to 500 words
SEO metadata/internal links, AEO question structure and GEO entity/source consistency
Up to 45 minutes of straightforward CMS-based technical fixes/month
One Google Business Profile content update/month using approved material
Monthly report and 20-minute review
Provide business-owned accounts with role-based access, never passwords in intake fields.
Supply accurate offers, prices, availability, brand files, usable source imagery/footage and permissions.
Confirm rights and consent for testimonials, photos, personal data and mailing lists.
Approve regulated or specialist claims through an appropriately qualified reviewer.
Maintain functioning website, account billing, stock/feed data and a responsive sales/support contact.
Approve media spend, external tools and separately quoted scope before they incur costs.
tracked_topics: 20
existing_pages_per_month: 2
edit_words_per_page: 300
new_content_words: 500
simple_technical_minutes: 45
One page means one agreed canonical URL, not every product/category variation or entire template.
Existing-page optimisation is up to 300 words of edits, not a full rewrite; technical minutes are a monthly maximum for agreed fixes, not on-call support.
New content is one reviewable English-language draft from client expertise/source material, one revision and formatting/upload into an existing page template where available; bespoke new page design/development excluded.
Tracked topics means a defined keyword/question set, not a guaranteed keyword rank or every possible location variant.
AEO/GEO work means clear answers, business facts, sources, authorship and appropriate existing structured-data fields; AI models choose citations independently.
Client supplies factual expertise and qualified approval for health/legal/financial or other regulated copy.
First-month plan defines nominated URLs and priorities; lower-value work is not added merely to exhaust an allowance.
One consolidated revision round per deliverable or flow. A round is one collated set of changes to the approved brief. Corrections to agency errors do not consume a round. A new direction or additional asset is scoped before work starts.
Client appoints one decision-maker and supplies consolidated feedback by the date in the agreed calendar; three business days is the requested target, not automatic approval. No publishing from silence. Delayed assets or feedback may move delivery dates; agency communicates a revised schedule.
Included technical changes use existing CMS fields, existing approved plugins and native platform controls on the nominated assets. No custom code, custom schema application, theme/template rebuild, new integration, checkout change, migration, hosting repair, malware cleanup or accessibility remediation project is implied. Complex issues receive a prioritised brief and separate scope; changes that alter site behaviour require agreed testing and rollback.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Custom development, redesign, migrations, complex JavaScript rendering fixes, large ecommerce/faceted inventory work and hosting/security repair. Guaranteed backlinks, paid placements, digital PR campaigns and unlimited citation outreach. Paid SEO tools, stock assets, photography and specialist/regulatory review. Additional websites, languages, locations and page URLs outside agreed limits.
Custom development, redesign, migrations, complex JavaScript rendering fixes, large ecommerce/faceted inventory work and hosting/security repair.
Guaranteed backlinks, paid placements, digital PR campaigns and unlimited citation outreach.
Paid SEO tools, stock assets, photography and specialist/regulatory review.
Additional websites, languages, locations and page URLs outside agreed limits.
Monthly GST: $99.90 AUD · Full monthly payable total: $1,098.90 AUD including GST.
Included work, limits and responsibilities
One website and up to 2 eligible Google Business Profiles
Month one: baseline review of up to 15 nominated URLs and 40-topic roadmap
From month two: 3 existing-page optimisations/month, up to 300 words of edits each
1 new article or service-page draft/month, up to 800 words
Up to 90 minutes of straightforward CMS-based technical fixes/month
Up to 2 Google Business Profile content updates total/month
Quarterly sample review of 10 agreed AI-search questions with dated observations
Monthly report and 30-minute review; quarterly priorities replace that month’s review
Provide business-owned accounts with role-based access, never passwords in intake fields.
Supply accurate offers, prices, availability, brand files, usable source imagery/footage and permissions.
Confirm rights and consent for testimonials, photos, personal data and mailing lists.
Approve regulated or specialist claims through an appropriately qualified reviewer.
Maintain functioning website, account billing, stock/feed data and a responsive sales/support contact.
Approve media spend, external tools and separately quoted scope before they incur costs.
tracked_topics: 40
existing_pages_per_month: 3
edit_words_per_page: 300
new_content_words: 800
simple_technical_minutes: 90
One page means one agreed canonical URL, not every product/category variation or entire template.
Existing-page optimisation is up to 300 words of edits, not a full rewrite; technical minutes are a monthly maximum for agreed fixes, not on-call support.
New content is one reviewable English-language draft from client expertise/source material, one revision and formatting/upload into an existing page template where available; bespoke new page design/development excluded.
Tracked topics means a defined keyword/question set, not a guaranteed keyword rank or every possible location variant.
AEO/GEO work means clear answers, business facts, sources, authorship and appropriate existing structured-data fields; AI models choose citations independently.
Client supplies factual expertise and qualified approval for health/legal/financial or other regulated copy.
First-month plan defines nominated URLs and priorities; lower-value work is not added merely to exhaust an allowance.
One consolidated revision round per deliverable or flow. A round is one collated set of changes to the approved brief. Corrections to agency errors do not consume a round. A new direction or additional asset is scoped before work starts.
Client appoints one decision-maker and supplies consolidated feedback by the date in the agreed calendar; three business days is the requested target, not automatic approval. No publishing from silence. Delayed assets or feedback may move delivery dates; agency communicates a revised schedule.
Included technical changes use existing CMS fields, existing approved plugins and native platform controls on the nominated assets. No custom code, custom schema application, theme/template rebuild, new integration, checkout change, migration, hosting repair, malware cleanup or accessibility remediation project is implied. Complex issues receive a prioritised brief and separate scope; changes that alter site behaviour require agreed testing and rollback.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Custom development, redesign, migrations, complex JavaScript rendering fixes, large ecommerce/faceted inventory work and hosting/security repair. Guaranteed backlinks, paid placements, digital PR campaigns and unlimited citation outreach. Paid SEO tools, stock assets, photography and specialist/regulatory review. Additional websites, languages, locations and page URLs outside agreed limits.
Custom development, redesign, migrations, complex JavaScript rendering fixes, large ecommerce/faceted inventory work and hosting/security repair.
Guaranteed backlinks, paid placements, digital PR campaigns and unlimited citation outreach.
Paid SEO tools, stock assets, photography and specialist/regulatory review.
Additional websites, languages, locations and page URLs outside agreed limits.
All quoted agency fees above are + GST. The acceptance review shows your selected billing period, applicable discount, setup/add-ons, GST, full invoice total and cancellation notice. The shared conditions on this page also apply to this service.
Service-specific scope
Paid advertising
Management of the agreed accounts, campaigns and media-spend band. Agency management fees and advertising spend are separate costs.
Setup and commencement
New account setup from $950 + GST, quoted before acceptance. Advertising spend is paid directly to the platforms. Management limits: $2,500 / $5,000 / $15,000 total monthly media spend respectively. Larger spend or scope is quoted.
Search Focus
$499.00 AUD + GST / month
Monthly GST: $49.90 AUD · Full monthly payable total: $548.90 AUD including GST.
Included work, limits and responsibilities
1 Google Search account and campaign
Up to 3 ad groups for one offer and market
Keyword research, search terms and exclusions
Ad copy: up to 2 responsive search ads per ad group
Basic conversion tracking review; implementation scoped at setup
Approve total media-spend ceiling, regions, offer and launch assets.
Keep payment method/accounts active and supply timely lead-quality feedback.
Provide a working compliant landing page, privacy/consent information and sales follow-up owner.
Provide business-owned accounts with role-based access, never passwords in intake fields.
Supply accurate offers, prices, availability, brand files, usable source imagery/footage and permissions.
Confirm rights and consent for testimonials, photos, personal data and mailing lists.
Approve regulated or specialist claims through an appropriately qualified reviewer.
Maintain functioning website, account billing, stock/feed data and a responsive sales/support contact.
Approve media spend, external tools and separately quoted scope before they incur costs.
Campaign/ad-group/ad-set caps mean simultaneously managed totals; new campaigns replace slots unless separately scoped.
Static adaptation means one supplied asset/message adapted to one placement size; additional concepts, sizes and materially different messages consume another allowance. The proposal confirms how assets are counted.
Search Focus launch includes up to two responsive search ads in each of three ad groups; continuing optimisation edits those assets, not unlimited new variants.
Channel Growth includes one prioritised test/month. Connected Campaigns: Maximum two prioritised tests/month. Tests depend on sample size, platform options and approved assets.
Budget checks/optimisation occur on Australian business days at the stated cadence, not real-time supervision.
Landing-page recommendations: one nominated URL per month in Growth; two in Connected. Advice only, implementation separately scoped.
Conversion tracking review: up to three agreed lead/purchase events using existing tags. New tags, consent configuration, server-side tracking, CRM/offline imports and call-tracking provider setup scoped before implementation.
One consolidated revision round per deliverable or flow. A round is one collated set of changes to the approved brief. Corrections to agency errors do not consume a round. A new direction or additional asset is scoped before work starts.
Client appoints one decision-maker and supplies consolidated feedback by the date in the agreed calendar; three business days is the requested target, not automatic approval. No publishing from silence. Delayed assets or feedback may move delivery dates; agency communicates a revised schedule.
Included technical changes use existing CMS fields, existing approved plugins and native platform controls on the nominated assets. No custom code, custom schema application, theme/template rebuild, new integration, checkout change, migration, hosting repair, malware cleanup or accessibility remediation project is implied. Complex issues receive a prioritised brief and separate scope; changes that alter site behaviour require agreed testing and rollback.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Media budget and third-party subscriptions/credits. Original filming, photography, animation, bespoke illustration and new landing-page builds. Shopping feeds, Performance Max, extra brands/markets, translations and additional platforms outside tier. Daily sales follow-up, customer support, legal policy advice, account reinstatement projects and platform charges.
Media budget and third-party subscriptions/credits.
Original filming, photography, animation, bespoke illustration and new landing-page builds.
Shopping feeds, Performance Max, extra brands/markets, translations and additional platforms outside tier.
Monthly GST: $99.90 AUD · Full monthly payable total: $1,098.90 AUD including GST.
Included work, limits and responsibilities
1 primary platform: Google Search or Meta
Up to 2 campaigns for one business and market
Up to 6 search ad groups OR 4 Meta ad sets
Up to 4 static creative adaptations from supplied assets
Weekly performance and budget review
One prioritised copy or audience test per month
Monthly report and 30-minute review
Existing landing-page improvement recommendations
Approve total media-spend ceiling, regions, offer and launch assets.
Keep payment method/accounts active and supply timely lead-quality feedback.
Provide a working compliant landing page, privacy/consent information and sales follow-up owner.
Provide business-owned accounts with role-based access, never passwords in intake fields.
Supply accurate offers, prices, availability, brand files, usable source imagery/footage and permissions.
Confirm rights and consent for testimonials, photos, personal data and mailing lists.
Approve regulated or specialist claims through an appropriately qualified reviewer.
Maintain functioning website, account billing, stock/feed data and a responsive sales/support contact.
Approve media spend, external tools and separately quoted scope before they incur costs.
Campaign/ad-group/ad-set caps mean simultaneously managed totals; new campaigns replace slots unless separately scoped.
Static adaptation means one supplied asset/message adapted to one placement size; additional concepts, sizes and materially different messages consume another allowance. The proposal confirms how assets are counted.
Search Focus launch includes up to two responsive search ads in each of three ad groups; continuing optimisation edits those assets, not unlimited new variants.
Channel Growth includes one prioritised test/month. Connected Campaigns: Maximum two prioritised tests/month. Tests depend on sample size, platform options and approved assets.
Budget checks/optimisation occur on Australian business days at the stated cadence, not real-time supervision.
Landing-page recommendations: one nominated URL per month in Growth; two in Connected. Advice only, implementation separately scoped.
Conversion tracking review: up to three agreed lead/purchase events using existing tags. New tags, consent configuration, server-side tracking, CRM/offline imports and call-tracking provider setup scoped before implementation.
One consolidated revision round per deliverable or flow. A round is one collated set of changes to the approved brief. Corrections to agency errors do not consume a round. A new direction or additional asset is scoped before work starts.
Client appoints one decision-maker and supplies consolidated feedback by the date in the agreed calendar; three business days is the requested target, not automatic approval. No publishing from silence. Delayed assets or feedback may move delivery dates; agency communicates a revised schedule.
Included technical changes use existing CMS fields, existing approved plugins and native platform controls on the nominated assets. No custom code, custom schema application, theme/template rebuild, new integration, checkout change, migration, hosting repair, malware cleanup or accessibility remediation project is implied. Complex issues receive a prioritised brief and separate scope; changes that alter site behaviour require agreed testing and rollback.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Media budget and third-party subscriptions/credits. Original filming, photography, animation, bespoke illustration and new landing-page builds. Shopping feeds, Performance Max, extra brands/markets, translations and additional platforms outside tier. Daily sales follow-up, customer support, legal policy advice, account reinstatement projects and platform charges.
Media budget and third-party subscriptions/credits.
Original filming, photography, animation, bespoke illustration and new landing-page builds.
Shopping feeds, Performance Max, extra brands/markets, translations and additional platforms outside tier.
Monthly GST: $220.00 AUD · Full monthly payable total: $2,420.00 AUD including GST.
Included work, limits and responsibilities
Up to 2 platforms and 4 campaigns in total
Up to 10 search ad groups / social ad sets combined
Up to 8 static creative adaptations from supplied assets
Weekly optimisation with agreed testing priorities
Remarketing where consent and audience size allow
Monthly lead-quality review with your sales team
Monthly report and 45-minute review
Quarterly strategy review replaces that month’s meeting
Approve total media-spend ceiling, regions, offer and launch assets.
Keep payment method/accounts active and supply timely lead-quality feedback.
Provide a working compliant landing page, privacy/consent information and sales follow-up owner.
Provide business-owned accounts with role-based access, never passwords in intake fields.
Supply accurate offers, prices, availability, brand files, usable source imagery/footage and permissions.
Confirm rights and consent for testimonials, photos, personal data and mailing lists.
Approve regulated or specialist claims through an appropriately qualified reviewer.
Maintain functioning website, account billing, stock/feed data and a responsive sales/support contact.
Approve media spend, external tools and separately quoted scope before they incur costs.
Campaign/ad-group/ad-set caps mean simultaneously managed totals; new campaigns replace slots unless separately scoped.
Static adaptation means one supplied asset/message adapted to one placement size; additional concepts, sizes and materially different messages consume another allowance. The proposal confirms how assets are counted.
Search Focus launch includes up to two responsive search ads in each of three ad groups; continuing optimisation edits those assets, not unlimited new variants.
Channel Growth includes one prioritised test/month. Connected Campaigns: Maximum two prioritised tests/month. Tests depend on sample size, platform options and approved assets.
Budget checks/optimisation occur on Australian business days at the stated cadence, not real-time supervision.
Landing-page recommendations: one nominated URL per month in Growth; two in Connected. Advice only, implementation separately scoped.
Conversion tracking review: up to three agreed lead/purchase events using existing tags. New tags, consent configuration, server-side tracking, CRM/offline imports and call-tracking provider setup scoped before implementation.
One consolidated revision round per deliverable or flow. A round is one collated set of changes to the approved brief. Corrections to agency errors do not consume a round. A new direction or additional asset is scoped before work starts.
Client appoints one decision-maker and supplies consolidated feedback by the date in the agreed calendar; three business days is the requested target, not automatic approval. No publishing from silence. Delayed assets or feedback may move delivery dates; agency communicates a revised schedule.
Included technical changes use existing CMS fields, existing approved plugins and native platform controls on the nominated assets. No custom code, custom schema application, theme/template rebuild, new integration, checkout change, migration, hosting repair, malware cleanup or accessibility remediation project is implied. Complex issues receive a prioritised brief and separate scope; changes that alter site behaviour require agreed testing and rollback.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Media budget and third-party subscriptions/credits. Original filming, photography, animation, bespoke illustration and new landing-page builds. Shopping feeds, Performance Max, extra brands/markets, translations and additional platforms outside tier. Daily sales follow-up, customer support, legal policy advice, account reinstatement projects and platform charges.
Media budget and third-party subscriptions/credits.
Original filming, photography, animation, bespoke illustration and new landing-page builds.
Shopping feeds, Performance Max, extra brands/markets, translations and additional platforms outside tier.
All quoted agency fees above are + GST. The acceptance review shows your selected billing period, applicable discount, setup/add-ons, GST, full invoice total and cancellation notice. The shared conditions on this page also apply to this service.
Service-specific scope
Email marketing
Campaign and automation work on the agreed platform and permission-based audience. Campaign, flow, revision and testing limits come from the selected tier.
Setup and commencement
Email Essentials starts at $850 + GST per month. A working account, permission-based list and approved template are required. Template builds, account setup, migration and data cleanup are quoted after review. Standard flows use native platform triggers and one agreed branch.
Email Essentials
$850.00 AUD + GST / month
Monthly GST: $85.00 AUD · Full monthly payable total: $935.00 AUD including GST.
Included work, limits and responsibilities
2 email campaigns per month
One business, brand, platform and primary audience
Copy and design in an existing approved email template
Up to 6 content sections per email
One consolidated revision round per campaign
Link checks, test send and scheduling after approval
Monthly report with practical next steps
Supply lawful/permission-based audience and working unsubscribe; confirm sender identity and current offer details.
Provide account access, approved template, domain ownership/contact, brand assets and accurate content.
Approve each campaign/flow before live activation and maintain software subscriptions.
Provide business-owned accounts with role-based access, never passwords in intake fields.
Supply accurate offers, prices, availability, brand files, usable source imagery/footage and permissions.
Confirm rights and consent for testimonials, photos, personal data and mailing lists.
Approve regulated or specialist claims through an appropriately qualified reviewer.
Maintain functioning website, account billing, stock/feed data and a responsive sales/support contact.
Approve media spend, external tools and separately quoted scope before they incur costs.
All tiers: one business/brand, one existing sending platform/account, English language and existing approved responsive template.
One campaign = one approved email design/copy set and one scheduled send. Sends to agreed segments may vary subject line/intro; materially different body content counts as a separate campaign.
all-tier content cap: six sections and 600 words per campaign email; native images/buttons supplied or adapted from approved assets.
Each automation email: up to 400 words and four sections using the approved template.
Standard flow = one native trigger, one agreed branch and ordinary timing/conditions; no API/code, bespoke scoring, webhook logic or cross-platform sync.
Email & Nurture: ONE3-email flow in the first quarter total, not one per month or renewed every quarter; thereafter one existing flow review/month.
Lifecycle Growth: ONE flow up to 4 emails per quarter total, and monthly review of up to 3 active flows, each up to 4 emails.
Flow review = check trigger/exit logic, links, current offer and available metrics; up to 2 text/link changes per reviewed flow, not full rewrite or rebuild.
One native A/B subject-line test on a campaign where supported and sample size useful; no statistical significance guarantee.
QA covers links, unsubscribe/footer, test send and native preview on desktop/mobile; specialist cross-client rendering tools are not automatically included.
Suppression/unsubscribe functions must remain operational; client supplies permission-based list and confirms send authority.
One consolidated revision round per deliverable or flow. A round is one collated set of changes to the approved brief. Corrections to agency errors do not consume a round. A new direction or additional asset is scoped before work starts.
Client appoints one decision-maker and supplies consolidated feedback by the date in the agreed calendar; three business days is the requested target, not automatic approval. No publishing from silence. Delayed assets or feedback may move delivery dates; agency communicates a revised schedule.
Included technical changes use existing CMS fields, existing approved plugins and native platform controls on the nominated assets. No custom code, custom schema application, theme/template rebuild, new integration, checkout change, migration, hosting repair, malware cleanup or accessibility remediation project is implied. Complex issues receive a prioritised brief and separate scope; changes that alter site behaviour require agreed testing and rollback.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Platform subscriptions, SMS credits, paid testing tools and bought lists. Account setup, migration, new template design, domain/DNS/authentication repair and extensive deliverability recovery. Custom integrations, complex branching, ecommerce catalogue cleanup, bespoke segmentation/data projects and CRM rebuilds. Inbox replies, daily customer service, additional languages, original photography and unapproved list enrichment.
Platform subscriptions, SMS credits, paid testing tools and bought lists.
Account setup, migration, new template design, domain/DNS/authentication repair and extensive deliverability recovery.
Monthly GST: $155.00 AUD · Full monthly payable total: $1,705.00 AUD including GST.
Included work, limits and responsibilities
3 email campaigns per month
Up to 2 agreed audience segments
One new 3-email standard automation in the first quarter
One existing flow review per month after launch
Subject-line test on one campaign where volume permits
Monthly report and 30-minute review
One consolidated revision round per campaign or flow
Supply lawful/permission-based audience and working unsubscribe; confirm sender identity and current offer details.
Provide account access, approved template, domain ownership/contact, brand assets and accurate content.
Approve each campaign/flow before live activation and maintain software subscriptions.
Provide business-owned accounts with role-based access, never passwords in intake fields.
Supply accurate offers, prices, availability, brand files, usable source imagery/footage and permissions.
Confirm rights and consent for testimonials, photos, personal data and mailing lists.
Approve regulated or specialist claims through an appropriately qualified reviewer.
Maintain functioning website, account billing, stock/feed data and a responsive sales/support contact.
Approve media spend, external tools and separately quoted scope before they incur costs.
All tiers: one business/brand, one existing sending platform/account, English language and existing approved responsive template.
One campaign = one approved email design/copy set and one scheduled send. Sends to agreed segments may vary subject line/intro; materially different body content counts as a separate campaign.
all-tier content cap: six sections and 600 words per campaign email; native images/buttons supplied or adapted from approved assets.
Each automation email: up to 400 words and four sections using the approved template.
Standard flow = one native trigger, one agreed branch and ordinary timing/conditions; no API/code, bespoke scoring, webhook logic or cross-platform sync.
Email & Nurture: ONE3-email flow in the first quarter total, not one per month or renewed every quarter; thereafter one existing flow review/month.
Lifecycle Growth: ONE flow up to 4 emails per quarter total, and monthly review of up to 3 active flows, each up to 4 emails.
Flow review = check trigger/exit logic, links, current offer and available metrics; up to 2 text/link changes per reviewed flow, not full rewrite or rebuild.
One native A/B subject-line test on a campaign where supported and sample size useful; no statistical significance guarantee.
QA covers links, unsubscribe/footer, test send and native preview on desktop/mobile; specialist cross-client rendering tools are not automatically included.
Suppression/unsubscribe functions must remain operational; client supplies permission-based list and confirms send authority.
One consolidated revision round per deliverable or flow. A round is one collated set of changes to the approved brief. Corrections to agency errors do not consume a round. A new direction or additional asset is scoped before work starts.
Client appoints one decision-maker and supplies consolidated feedback by the date in the agreed calendar; three business days is the requested target, not automatic approval. No publishing from silence. Delayed assets or feedback may move delivery dates; agency communicates a revised schedule.
Included technical changes use existing CMS fields, existing approved plugins and native platform controls on the nominated assets. No custom code, custom schema application, theme/template rebuild, new integration, checkout change, migration, hosting repair, malware cleanup or accessibility remediation project is implied. Complex issues receive a prioritised brief and separate scope; changes that alter site behaviour require agreed testing and rollback.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Platform subscriptions, SMS credits, paid testing tools and bought lists. Account setup, migration, new template design, domain/DNS/authentication repair and extensive deliverability recovery. Custom integrations, complex branching, ecommerce catalogue cleanup, bespoke segmentation/data projects and CRM rebuilds. Inbox replies, daily customer service, additional languages, original photography and unapproved list enrichment.
Platform subscriptions, SMS credits, paid testing tools and bought lists.
Account setup, migration, new template design, domain/DNS/authentication repair and extensive deliverability recovery.
Monthly GST: $245.00 AUD · Full monthly payable total: $2,695.00 AUD including GST.
Included work, limits and responsibilities
4 email campaigns per month
Up to 4 agreed audience segments
One new standard flow of up to 4 emails per quarter
Monthly review of up to 3 active flows
Campaign and flow conversion tracking where supported
Monthly report and 45-minute review
Quarterly lifecycle plan replaces that month’s review
Supply lawful/permission-based audience and working unsubscribe; confirm sender identity and current offer details.
Provide account access, approved template, domain ownership/contact, brand assets and accurate content.
Approve each campaign/flow before live activation and maintain software subscriptions.
Provide business-owned accounts with role-based access, never passwords in intake fields.
Supply accurate offers, prices, availability, brand files, usable source imagery/footage and permissions.
Confirm rights and consent for testimonials, photos, personal data and mailing lists.
Approve regulated or specialist claims through an appropriately qualified reviewer.
Maintain functioning website, account billing, stock/feed data and a responsive sales/support contact.
Approve media spend, external tools and separately quoted scope before they incur costs.
All tiers: one business/brand, one existing sending platform/account, English language and existing approved responsive template.
One campaign = one approved email design/copy set and one scheduled send. Sends to agreed segments may vary subject line/intro; materially different body content counts as a separate campaign.
all-tier content cap: six sections and 600 words per campaign email; native images/buttons supplied or adapted from approved assets.
Each automation email: up to 400 words and four sections using the approved template.
Standard flow = one native trigger, one agreed branch and ordinary timing/conditions; no API/code, bespoke scoring, webhook logic or cross-platform sync.
Email & Nurture: ONE3-email flow in the first quarter total, not one per month or renewed every quarter; thereafter one existing flow review/month.
Lifecycle Growth: ONE flow up to 4 emails per quarter total, and monthly review of up to 3 active flows, each up to 4 emails.
Flow review = check trigger/exit logic, links, current offer and available metrics; up to 2 text/link changes per reviewed flow, not full rewrite or rebuild.
One native A/B subject-line test on a campaign where supported and sample size useful; no statistical significance guarantee.
QA covers links, unsubscribe/footer, test send and native preview on desktop/mobile; specialist cross-client rendering tools are not automatically included.
Suppression/unsubscribe functions must remain operational; client supplies permission-based list and confirms send authority.
One consolidated revision round per deliverable or flow. A round is one collated set of changes to the approved brief. Corrections to agency errors do not consume a round. A new direction or additional asset is scoped before work starts.
Client appoints one decision-maker and supplies consolidated feedback by the date in the agreed calendar; three business days is the requested target, not automatic approval. No publishing from silence. Delayed assets or feedback may move delivery dates; agency communicates a revised schedule.
Included technical changes use existing CMS fields, existing approved plugins and native platform controls on the nominated assets. No custom code, custom schema application, theme/template rebuild, new integration, checkout change, migration, hosting repair, malware cleanup or accessibility remediation project is implied. Complex issues receive a prioritised brief and separate scope; changes that alter site behaviour require agreed testing and rollback.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Platform subscriptions, SMS credits, paid testing tools and bought lists. Account setup, migration, new template design, domain/DNS/authentication repair and extensive deliverability recovery. Custom integrations, complex branching, ecommerce catalogue cleanup, bespoke segmentation/data projects and CRM rebuilds. Inbox replies, daily customer service, additional languages, original photography and unapproved list enrichment.
Platform subscriptions, SMS credits, paid testing tools and bought lists.
Account setup, migration, new template design, domain/DNS/authentication repair and extensive deliverability recovery.
All quoted agency fees above are + GST. The acceptance review shows your selected billing period, applicable discount, setup/add-ons, GST, full invoice total and cancellation notice. The shared conditions on this page also apply to this service.
Service-specific scope
Social media
Content and management for the selected channels. Original content totals are not multiplied by cross-posting, and community-management allowances differ by tier.
Setup and commencement
$850 + GST one-off onboarding, not discounted: one 45-minute kickoff, selected-channel and three-competitor review, content pillars and tone, up to four reusable branded templates, and one consolidated revision to the setup direction.
Meta Essentials
$2,450.00 AUD + GST / month
Monthly GST: $245.00 AUD · Full monthly payable total: $2,695.00 AUD including GST. One-off setup: $850.00 AUD + GST; first monthly invoice total $3,630.00 AUD including GST.
Included work, limits and responsibilities
Facebook and Instagram
12 feed-content items and 4 story frames per month
Captions, hashtags, calendar, platform sizing, scheduling and publishing
Two consolidated revision rounds per monthly batch
Provide usable images, video where channel needs it, brand kit, accurate offers and story facts.
Nominate approver and escalation contact with authority for complaints, refunds and sensitive enquiries.
Confirm publishing rights and supply feedback in time for monthly calendar.
Own selected platform accounts and keep access/permissions active.
Provide business-owned accounts with role-based access, never passwords in intake fields.
Supply accurate offers, prices, availability, brand files, usable source imagery/footage and permissions.
Confirm rights and consent for testimonials, photos, personal data and mailing lists.
Approve regulated or specialist claims through an appropriately qualified reviewer.
Maintain functioning website, account billing, stock/feed data and a responsive sales/support contact.
Approve media spend, external tools and separately quoted scope before they incur costs.
Monthly post counts are total original content items, not multiplied by platform; distribution and platform adaptations are listed in the approved calendar. Meta means Facebook and Instagram, two destinations.
One feed item = one approved concept/caption, up to 200 words plus a single static graphic OR a carousel up to 5 slides. A cross-post/platform rewrite of that item does not create extra original content allocation.
One story frame = one static screen adapted from the approved monthly content; no live coverage.
No included reel/video quota exists in the source packages. Short-form video is separately listed from $220 + GST each. TikTok/YouTube inclusion requires suitable client-supplied publish-ready video or separately agreed video editing; no free original filming is implied.
Package 02 comment monitoring: three scheduled checks/week on business days; flag enquiries/moderation issues, no routine reply or DM-management promise.
Package 03 community management: one check each Australian business day, up to 30 minutes/day across selected accounts; use pre-approved response guide, escalate sensitive/complaint/sales decisions. No guaranteed immediate response.
Package 03 competitor watch: review of 3 named competitors monthly; concise observations in monthly report.
Monthly report included ONLY in Package 03; optional from $290 + GST per month for other tiers. No meeting allowance implied beyond kickoff unless final quote specifies it.
Two consolidated revision rounds per monthly social batch. A round is one collated set of changes to the approved brief. Corrections to agency errors do not consume a round. A new direction or additional asset is scoped before work starts.
Client appoints one decision-maker and supplies consolidated feedback by the date in the agreed calendar; three business days is the requested target, not automatic approval. No publishing from silence. Delayed assets or feedback may move delivery dates; agency communicates a revised schedule.
Included technical changes use existing CMS fields, existing approved plugins and native platform controls on the nominated assets. No custom code, custom schema application, theme/template rebuild, new integration, checkout change, migration, hosting repair, malware cleanup or accessibility remediation project is implied. Complex issues receive a prioritised brief and separate scope; changes that alter site behaviour require agreed testing and rollback.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Shoots, filming, video editing, advanced animation, original illustration and new brand identity. Paid media management, ad spend, creators/UGC fees, products, postage, travel, licensing and external tools. Package 01 comment/DM management; Package 02 DM management and replies. Weekend/public-holiday moderation, live crisis response, customer support resolution, order/refund handling and legal/regulated advice.
Shoots, filming, video editing, advanced animation, original illustration and new brand identity.
Paid media management, ad spend, creators/UGC fees, products, postage, travel, licensing and external tools.
Package 01 comment/DM management; Package 02 DM management and replies.
Weekend/public-holiday moderation, live crisis response, customer support resolution, order/refund handling and legal/regulated advice.
Monthly GST: $345.00 AUD · Full monthly payable total: $3,795.00 AUD including GST. One-off setup: $850.00 AUD + GST; first monthly invoice total $4,730.00 AUD including GST.
Included work, limits and responsibilities
Facebook, Instagram and LinkedIn
16 feed-content items and 8 story frames per month
Captions, hashtags, calendar and LinkedIn-specific rewrites
Scheduling, publishing and comment monitoring
Two consolidated revision rounds per monthly batch
Provide usable images, video where channel needs it, brand kit, accurate offers and story facts.
Nominate approver and escalation contact with authority for complaints, refunds and sensitive enquiries.
Confirm publishing rights and supply feedback in time for monthly calendar.
Own selected platform accounts and keep access/permissions active.
Provide business-owned accounts with role-based access, never passwords in intake fields.
Supply accurate offers, prices, availability, brand files, usable source imagery/footage and permissions.
Confirm rights and consent for testimonials, photos, personal data and mailing lists.
Approve regulated or specialist claims through an appropriately qualified reviewer.
Maintain functioning website, account billing, stock/feed data and a responsive sales/support contact.
Approve media spend, external tools and separately quoted scope before they incur costs.
Monthly post counts are total original content items, not multiplied by platform; distribution and platform adaptations are listed in the approved calendar. Meta means Facebook and Instagram, two destinations.
One feed item = one approved concept/caption, up to 200 words plus a single static graphic OR a carousel up to 5 slides. A cross-post/platform rewrite of that item does not create extra original content allocation.
One story frame = one static screen adapted from the approved monthly content; no live coverage.
No included reel/video quota exists in the source packages. Short-form video is separately listed from $220 + GST each. TikTok/YouTube inclusion requires suitable client-supplied publish-ready video or separately agreed video editing; no free original filming is implied.
Package 02 comment monitoring: three scheduled checks/week on business days; flag enquiries/moderation issues, no routine reply or DM-management promise.
Package 03 community management: one check each Australian business day, up to 30 minutes/day across selected accounts; use pre-approved response guide, escalate sensitive/complaint/sales decisions. No guaranteed immediate response.
Package 03 competitor watch: review of 3 named competitors monthly; concise observations in monthly report.
Monthly report included ONLY in Package 03; optional from $290 + GST per month for other tiers. No meeting allowance implied beyond kickoff unless final quote specifies it.
Two consolidated revision rounds per monthly social batch. A round is one collated set of changes to the approved brief. Corrections to agency errors do not consume a round. A new direction or additional asset is scoped before work starts.
Client appoints one decision-maker and supplies consolidated feedback by the date in the agreed calendar; three business days is the requested target, not automatic approval. No publishing from silence. Delayed assets or feedback may move delivery dates; agency communicates a revised schedule.
Included technical changes use existing CMS fields, existing approved plugins and native platform controls on the nominated assets. No custom code, custom schema application, theme/template rebuild, new integration, checkout change, migration, hosting repair, malware cleanup or accessibility remediation project is implied. Complex issues receive a prioritised brief and separate scope; changes that alter site behaviour require agreed testing and rollback.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Shoots, filming, video editing, advanced animation, original illustration and new brand identity. Paid media management, ad spend, creators/UGC fees, products, postage, travel, licensing and external tools. Package 01 comment/DM management; Package 02 DM management and replies. Weekend/public-holiday moderation, live crisis response, customer support resolution, order/refund handling and legal/regulated advice.
Shoots, filming, video editing, advanced animation, original illustration and new brand identity.
Paid media management, ad spend, creators/UGC fees, products, postage, travel, licensing and external tools.
Package 01 comment/DM management; Package 02 DM management and replies.
Weekend/public-holiday moderation, live crisis response, customer support resolution, order/refund handling and legal/regulated advice.
Monthly GST: $465.00 AUD · Full monthly payable total: $5,115.00 AUD including GST. One-off setup: $850.00 AUD + GST; first monthly invoice total $6,050.00 AUD including GST.
Included work, limits and responsibilities
Facebook and Instagram plus 2 selected channels: LinkedIn, TikTok, YouTube, Pinterest or Google Business Profile
20 feed-content items and 12 story frames per month
Captions, hashtags, calendar, competitor watch, scheduling and publishing
Weekday comment and DM management within approved response guide
Monthly performance report
Two consolidated revision rounds per monthly batch
Provide usable images, video where channel needs it, brand kit, accurate offers and story facts.
Nominate approver and escalation contact with authority for complaints, refunds and sensitive enquiries.
Confirm publishing rights and supply feedback in time for monthly calendar.
Own selected platform accounts and keep access/permissions active.
Provide business-owned accounts with role-based access, never passwords in intake fields.
Supply accurate offers, prices, availability, brand files, usable source imagery/footage and permissions.
Confirm rights and consent for testimonials, photos, personal data and mailing lists.
Approve regulated or specialist claims through an appropriately qualified reviewer.
Maintain functioning website, account billing, stock/feed data and a responsive sales/support contact.
Approve media spend, external tools and separately quoted scope before they incur costs.
Monthly post counts are total original content items, not multiplied by platform; distribution and platform adaptations are listed in the approved calendar. Meta means Facebook and Instagram, two destinations.
One feed item = one approved concept/caption, up to 200 words plus a single static graphic OR a carousel up to 5 slides. A cross-post/platform rewrite of that item does not create extra original content allocation.
One story frame = one static screen adapted from the approved monthly content; no live coverage.
No included reel/video quota exists in the source packages. Short-form video is separately listed from $220 + GST each. TikTok/YouTube inclusion requires suitable client-supplied publish-ready video or separately agreed video editing; no free original filming is implied.
Package 02 comment monitoring: three scheduled checks/week on business days; flag enquiries/moderation issues, no routine reply or DM-management promise.
Package 03 community management: one check each Australian business day, up to 30 minutes/day across selected accounts; use pre-approved response guide, escalate sensitive/complaint/sales decisions. No guaranteed immediate response.
Package 03 competitor watch: review of 3 named competitors monthly; concise observations in monthly report.
Monthly report included ONLY in Package 03; optional from $290 + GST per month for other tiers. No meeting allowance implied beyond kickoff unless final quote specifies it.
Two consolidated revision rounds per monthly social batch. A round is one collated set of changes to the approved brief. Corrections to agency errors do not consume a round. A new direction or additional asset is scoped before work starts.
Client appoints one decision-maker and supplies consolidated feedback by the date in the agreed calendar; three business days is the requested target, not automatic approval. No publishing from silence. Delayed assets or feedback may move delivery dates; agency communicates a revised schedule.
Included technical changes use existing CMS fields, existing approved plugins and native platform controls on the nominated assets. No custom code, custom schema application, theme/template rebuild, new integration, checkout change, migration, hosting repair, malware cleanup or accessibility remediation project is implied. Complex issues receive a prioritised brief and separate scope; changes that alter site behaviour require agreed testing and rollback.
Cancellation notice depends on billing: monthly one month, quarterly two months, annual four months, from receipt of written notice.
Outside the agreed package
Shoots, filming, video editing, advanced animation, original illustration and new brand identity. Paid media management, ad spend, creators/UGC fees, products, postage, travel, licensing and external tools. Package 01 comment/DM management; Package 02 DM management and replies. Weekend/public-holiday moderation, live crisis response, customer support resolution, order/refund handling and legal/regulated advice.
Shoots, filming, video editing, advanced animation, original illustration and new brand identity.
Paid media management, ad spend, creators/UGC fees, products, postage, travel, licensing and external tools.
Package 01 comment/DM management; Package 02 DM management and replies.
Weekend/public-holiday moderation, live crisis response, customer support resolution, order/refund handling and legal/regulated advice.
All quoted agency fees above are + GST. The acceptance review shows your selected billing period, applicable discount, setup/add-ons, GST, full invoice total and cancellation notice. The shared conditions on this page also apply to this service.
